Assistant Resort Manager - job 2 of 2

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment.  Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. We offer career development for you and our hourly resort team members, including our management training program “Unleashed Leadership Academy”, STRIVE scholarship programs to begin a career in veterinary services, Grooming Academy to become a Groomer and Canine training roles as we expand this service across our many locations.  You will benefit from ongoing training and have the chance to continually enhance and diversify your skills to become a Resort or Regional Manager or other fulfilling pet care careers within our company. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed.

We are currently looking for an Assistant Manager for our Lake Norman location to provide direct assistance to the Resort Manager and oversee day-to-day operations of the resort and  staff.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

• Overseeing and managing the daily operation of the Resort by maintaining standards of conduct, cleanliness, and safety
• Supervising, training and coaching resort team members based on company standards, policies, and guidelines; recognizing talented staff and developing them for growth in the company
• Preparing work schedules and assisting with employee documentation
• Assisting in the interview and onboarding processes by focusing on necessary skills for the job
• Motivating resort team members to succeed and improve in order to deliver premier customer service
• Responsible for assisting new and current team members in completing their required courses and training guides
• Speaking with customers if they have concerns, questions or complaints
• Developing methods and procedures to increase sales and promote new business
• Performing opening and/or closing duties and other tasks as assigned

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

• One to two years’ experience in a supervisor or management role
• Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
• Ability to resolve conflict and negotiate with others
• Detail-oriented and focused on results, including a desire to ensure all goals are met or exceeded
• Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

EDUCATION AND EXPERIENCE

• High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience
• Prior leadership experience in retail, restaurant, hospitality operations or similar
• Previous experience in animal care or other related fields preferred
• Basic skills with common computer software, including Microsoft Office Suite
• Prior experience with staffing and training preferred

Perks & Benefits:

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) with company match
• Health, Dental and Vision Insurance (full-time status)

ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin