Pharmacy Client Manager

ABOUT THE ROLE

Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers. As a Pharmacy Client Manager you'll be responsible for providing ongoing support to Rightway partners on interpreting plan design, researching and resolving phone, written and electronic inquiries, resolving claims, benefit and enrollment issues. You will also participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements. Our PBM offering represents an important growth area for Rightway and we are looking for a passionate leader to join our growing team!

WHAT YOU'LL DO:

• Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touch points, contract deliverables, tracking client inquiries, maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction.
• Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations.
• Serves as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client.
• Leads and facilitates all client meetings, including quarterly business reviews.
• Partners with Implementation team during new client implementations to ensure a seamless transition from implementation to client management post launch.
• Responsible for gathering all client requirements for annual open enrollment process, including benefit changes and any customized requirements.
• Participates in client webinars, trainings, and other forums designed to educate their employees on Rightway's PBM solution. Some travel to client sites for Open Enrollment or Benefit Fairs may be required.
• Identifies trends within issues and works with the operations team and vendor partners to take appropriate preventative measures.
• Reviews client contracts to understand all requirements and deliverables.
• Works with operations and vendor partners to ensure all requirements and deliverables are met and sent to client timely and accurately.
• Ability to track and identify issues and risks that are not being met per contractual obligations.

WHO YOU ARE:

• Bachelor's Degree Required. Preferred: Master's Degree
• 3-5 years in pharmacy operations
• Pacific/Mountain time zone required (or similar working hours)
• Detail-oriented, consultative, organized, ability to bring stakeholders together to identify solutions to challenges.

SALARY RANGE (BEFORE BONUS POTENTIAL)

• $90,000-$120,000

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit

Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.