Pharmacy Technician - Refill Calls - job 2 of 2

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' two years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™.
Improving lives and elevating performance are at the heart of everything we do. That's why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy — delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform – we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results – we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

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Job Purpose:*
The successful candidate will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. Works closely with Hospital pharmacy staff and Shields Liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations.
Job Duties:

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must
Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
Specialties: Knowledge of transplant, hepatitis C, pulmonology, and/or oncology a plus
Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

• Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

• Education: High school diploma or GED required

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Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.