Account Director

Why Phase2?  

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team. 

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what’s next in their digital landscape.

And it all begins with finding the right people who align with our values and passion for impact.

Our Account Directors play a pivotal role in steering some of our most valuable client engagements within the cohesive Health & Wellness focus set by Phase2 leadership, spanning multiple industries and sub-industries from policy to prevention. Delivering complex, award-winning digital solutions to high-profile clients demands finesse, attention, and foresight. Building and maintaining client relationships is just the beginning.

Successful Account Directors at Phase2 intuitively influence their clients by understanding both the digital landscape and the clients' businesses. They use their instincts to anticipate client needs and analyze trends for future opportunities. They comprehend digital strategy and the challenges faced by companies and organizations within their portfolio of accounts. They earn their clients' trust through honesty, realism, and unwavering follow-through

This position reports to: VP, Account Management

Salary Range: $129,000 - $140,000

Job Responsibilities

• Build and maintain strong customer relationships through regular outreach, including check-ins, planning discussions, and QBRs, while ensuring Phase2 teams understand client business objectives, goals, and success metrics to ensure organizational alignment.
• Act as a point of escalation for revenue-impacting matters within assigned account portfolio and expand Phase2's executive-level reach and remain top-of-mind for key decision-makers and budget holders.
• Lead account development efforts, including strategic planning, goal setting, KPIs, and targets, identifying, growing, and closing new opportunities within existing accounts to achieve revenue goals.
• Collaborate with, or as directed by, the Managing Director to pursue new agency accounts from converted opportunities, leading proposal creation, presentations, and pitches with input from relevant stakeholders.
• Solicit in-account referrals, pursue co-marketing opportunities, and prospect at key industry events. 
• Handle contract negotiations, statement of work drafting, and partnering with key Phase2 personnel and outside resources for account growth activities.
• Build and maintain strong, productive partnerships with Phase2's official partners and other organizations to drive mutual growth and enhance the agency's capabilities, collaborating closely with Phase2 official partners to identify areas of shared opportunity and develop strategies to leverage each other's strengths.
• Document account success stories and communicate progress to leadership
• Create and manage account plans, revenue forecasts, and opportunity records in Salesforce
• Collaborate with Delivery, Marketing, and Sales teams to execute account plans and growth initiatives, including generating outreach campaign ideas from existing accounts
• Stay current on digital technology and industry trends, research client industries, and leverage experience in dynamic enterprise account ecosystems to position Phase2 for success.
• Play an active role in achieving the company's annual goals and quarterly initiatives. Additionally, proactively contribute to other company-wide initiatives that foster continuous improvement and growth.
• Travel (10% - 15%) as needed to cultivate relationships, participate in client activities, and attend key events for lead generation.

Minimum Qualifications

• 7+ years of experience leading accounts at a digital agency delivering a mix of creative and/or technical solutions 
• Understands how creative design and digital technology can add value and drive impact to a company's strategy and overall business performance
• Outgoing and enthusiastic about developing relationships with clients and internal teams
• Proven ability to work independently and contribute to a team
• Willingness to help customers find workable solutions
• Bachelor's Degree or equivalent required, preferably in a business or technical field

Preferred Qualifications

• Product management, business development, account development, and/or consulting background a plus
• Service engagement contracting experience
• Specific knowledge of business strategy and ROI within Phase2’s key focus industries
• Experience with iterative application development using agile and waterfall methodologies is a plus
• Knowledge of common web-based applications including digital experience platforms (DXP), hosting, marketing automation tools, contact relationship management, and online portal solutions

Advancement Criteria 

Phase2 is committed to transparency for career advancement. Eligibility for advancement is dependent on: 

• Performance Management evaluation history indicating strong performance and exceeding expectations of current role;
• Consistent demonstration of successfully executing the minimum qualifications of the next level
• Endorsement from senior leadership and peers

The typical advancement path is to Senior Account Director.

Environment

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel (approx. 15% - 25%) when required.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information. 
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize. 
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Working at Phase2

At Phase2, we want you to be a force. Not for just one thing, but for your thing: the intersection of your expertise and your passion. And we will help you achieve it.

You are not just your expertise. You are a whole and complete story, and we invite all of it. We live fully with dynamic careers because we know that your best self is your whole self. That means we build authentic relationships with each other, there is no hidden home life, your schedule is your own, and the quirks that define you are storied.

Our formula for impact weaves together our brains and our spirits. We enchant with logic and lead with courage. We are questioners, nerds, and inventors — logicians at heart who meet challenges with curiosity and a “what’s next” spirit. 

When we work as one, we are potent and powerful. We succeed together. Your team will give you the autonomy you want and will always challenge, support, and advocate for you — and together you will achieve more than you ever could alone.

We live our passion — ignite change and share it with the world.

Equal Employment Opportunity

Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.