Account Manager - SaaS | Public Sector | Remote-Hybrid

Drive client success and business growth in a fast-paced SaaS environment. As an Account Manager at Phew, you'll own strategic relationships with healthcare and public sector clients, leading everything from day-to-day success to long-term expansion. You'll turn client relationships into lasting partnerships using our proven frameworks and working with a collaborative team.

Role Purpose

Our account managers are the driving force behind client success and growth. Using our 6-step account management process and priority-based review framework, you'll own client relationships from onboarding through expansion. This role blends deep product knowledge with exceptional teamwork – you'll collaborate across Product, Support, and Sales to deliver results. You'll set clear expectations, build strong relationships, and strategically grow our Annual Recurring Revenue through systematic account development and targeted solution expansion.

At Phew, we embrace accountable roles with clear metrics that directly connect your efforts to company growth.

What You'll Do

Strategic Client Success:

- Lead our systematic account management process

- Develop and execute strategic account plans

- Drive proactive client engagement and success

Revenue Growth:

- Identify and execute cross-sell/upsell opportunities

- Manage renewal and expansion processes

- Build qualified pipeline through systematic opportunity assessment

Client Relationships:

- Serve as trusted advisor to assigned accounts

- Build multi-level stakeholder relationships

- Coordinate internal resources for client success

Operational Excellence:

- Maintain accurate CRM records and forecasts

- Collaborate effectively across internal teams

- Drive continuous process improvement

Who We're Looking For

We need people who move purposefully and bring energy to everything they do - but know that great teams outperform great individuals every time. You should be:

- Curious by nature, always wanting to understand more

- Action-oriented, turning complex challenges into progress

- Respectful of what works while driving improvements

- Adaptable, thriving as we scale while helping others do the same

About Phew

We develop software and services that enable healthcare and public sector clients to streamline operations and enhance communication. Our growing, agile team is dedicated to delivering world-class solutions that make a real difference in critical sectors.

• Minimum 2 years' experience in SaaS account management
• Experience working with public sector/healthcare clients preferred
• Proficient with CRM systems (HubSpot experience preferred)
• Full UK driving license for client visits
• Ability to work hybrid (2 days/week in Thurleigh office)
• Strong stakeholder management experience

We believe in rewarding people who bring their energy, embrace our pace of growth, and help make everyone around them better. If you're ready to make an impact, we're ready to make it worth your while.

Salary & Rewards:

• £35,000 basic + uncapped commission (OTE £40-45K)
• Clear progression path with quarterly commission structure
• Performance and referral bonuses
• Annual salary reviews

Core Benefits:

• Hybrid working (2 days/week in office)
• Professional coaching & development plan
• 24 days holiday + bank holidays
• Life assurance (4x salary after probation)
• Company pension
• Regular eye tests
• Monthly company performance updates

Optional Benefits (Salary Sacrifice):

• Health insurance
• Electric car scheme
• Cycle to work scheme
• Additional pension contributions

Future Benefits:

• Share equity scheme