GM, Health Care Providers

Company Overview

Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. 

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

The General Manager - HCPs will be responsible for driving HCP retention and adoption for PHIL’s existing manufacturer programs, increasing product utilization, and ensuring a high level of satisfaction with our offerings. This role will act as the primary point of contact for key HCPs, addressing their needs, resolving issues, and driving continuous improvement in our HCP-related workflows. The GM will influence product and operational roadmaps, ensuring our systems and processes align with HCP needs, drive positive outcomes, and improve HCP sentiment. This leader will also be responsible for maximizing the impact of the HCP support/education budget to achieve the highest possible ROI.

Key Responsibilities:

• Drive HCP retention by minimizing churn and optimizing adoption across PHIL programs.

• Increase utilization for existing clients by expanding HCP penetration and engagement.

• Serve as the main point of contact for HCPs and KOLs, resolving issues and gathering feedback.

• Collaborate with product and operations teams to ensure workflows and systems align with HCP needs and improve HCP/patient outcomes.

• Oversee and optimize HCP support/education budgets to maximize ROI.

• Balance short-term tactical needs with long-term strategic goals, managing competing priorities effectively.

• Own the P&L for the HCP function, managing budgets and financial outcomes.

• Develop and track key metrics to drive decisions and measure success.

• Build and scale the HCP function from scratch, creating structure, goals, and processes in an ambiguous environment.

• Lead cross-functional collaboration with product, operations, marketing, and analytics teams to achieve business outcomes.

Qualifications:

• Experience in a senior GM or leadership role within an HCP-facing company, preferably in pharmacy services, EHR companies, or pharma manufacturing.

• Background in managing provider relationships with small clinics and individual providers (rather than large hospitals).

• Proven success in building new functions or verticals in a scaling startup environment.

• Strong financial acumen with experience managing a P&L and driving financial outcomes.

• Analytical mindset with the ability to leverage data to inform decision-making.

• Ability to balance strategic leadership with hands-on execution, thriving in ambiguity.

• Strong problem-solving skills and the ability to navigate complex, customizable workflows.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision).

• 401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.