Divisional IBA Operations Head

The Divisional IBA Operations Head at PIB Group is responsible for overseeing the team's daily activities, managing cash allocations, debtors, and creditors effectively, and ensuring compliance with FCA CASS rules. This role also involves collaborating with other departments, producing detailed reports, and enhancing internal controls to boost operational efficiency.

Candidates for the Divisional IBA Operations Head role at PIB Group should have a strong background in financial or insurance operations, proven leadership experience, and in-depth knowledge of IBA processes. Familiarity with platforms such as Acturis, Websure, SSP, Epic, or TAM is also essential, along with advanced Excel skills.

Essential skills for the Divisional IBA Operations Head at PIB Group include effective communication, practical problem-solving, and the ability to foster collaboration among different teams. A strong managerial presence, resilience, and flexibility in a fast-paced environment are also critical to success in this role.

At PIB Group, there is a strong focus on team development and professional growth. As a Divisional IBA Operations Head, you will be encouraged to develop your leadership skills, work collaboratively with your team, and drive improvements in a supportive work environment. This culture fosters career progression for all employees.

PIB Group prides itself on its friendly and open culture, aiming for sustainable growth while doing things the right way. The chance to make a significant impact within the operations team and to see the direct benefits of your leadership makes this role particularly rewarding.

When answering this question, provide specific examples of how you've managed IBA processes and ensured compliance with FCA CASS rules in your previous roles. Highlight any relevant experience in overseeing audits and enhancing controls.

Discuss your approach to team management, emphasizing clear communication, setting measurable goals, and fostering a collaborative environment. Include examples of how you've motivated your teams in the past.

Explain your systematic approach to identifying issues and implementing solutions, perhaps through data analysis or team brainstorming sessions. Share a specific instance where your problem-solving skills resulted in improved operations.

Mention specific tools such as Acturis, Websure, SSP, or TAM that you've used extensively. Describe how you've utilized these tools to enhance operational efficiency and reporting accuracy.

Provide a concrete example where you identified a bottleneck in processes and the steps you took to streamline operations. Explain the outcomes and how it positively impacted team productivity.

Discuss your methods for staying updated on regulatory changes, such as attending workshops, following industry news, or networking with other professionals. Provide examples of how you’ve implemented these changes effectively within your team.

Talk about the significance of open communication, respect for differing priorities, and shared goals. Offer examples of successful collaborations you've facilitated in the past and how they benefited overall operations.

Share a specific challenge your team faced and the leadership methods you employed to guide them through it. Highlight the importance of maintaining morale and ensuring continued focus on goals during tough times.

Discuss your strategies for maintaining balance, such as setting boundaries for work hours and encouraging employees to take time off when needed. Explain how promoting well-being impacts team performance.

Articulate your passion for the company’s mission, culture, and growth opportunities. Discuss how your values align with PIB Group's commitment to doing things the right way and how you want to contribute to their success.