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Job details

Network Support Engineer

Pilot is a modern connectivity company based in New York City, delivering fiber-optic internet and network services. They are looking for a Network Support Engineer who can troubleshoot network issues and provide exceptional customer support.

Skills

  • Knowledge of IP routing protocols
  • Experience with DHCP servers
  • Experience with monitoring systems
  • Strong analytical skills
  • Excellent communication skills

Responsibilities

  • Troubleshoot networking and connectivity problems.
  • Respond to customer support escalations.
  • Communicate directly with customers.
  • Provision connectivity services.
  • Serve as a point of escalation for complex network issues.
  • Collaborate with other teams for issue resolution.
  • Investigate network outages and communicate with customers.
  • Perform on-site customer visits.
  • Maintain documentation for processes and protocols.
  • Participate in after-hours on-call rotation.

Benefits

  • Medical, Dental, Vision Coverage
  • 401(k) Company-sponsored
  • Commuter & Wellness Reimbursement
  • Competitive PTO
To read the complete job description, please click on the ‘Apply’ button
Pilot Glassdoor Company Review
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Pilot DE&I Review
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CEO of Pilot
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Waseem Daher
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Our mission is to build the future of the financial back office to help small and medium sized businesses grow and flourish. To accomplish our mission, our values guide us. Themes embedded in our values include: ownership, focus, quality, impact, ...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$75,000/yr - $95,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
October 18, 2024

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