Job details
![Newsletter form background]()
Sr. Customer Success Manager
Pilot provides small businesses with dedicated finance experts who manage bookkeeping and financial services. The Sr. Customer Success Manager will ensure smooth customer renewals and oversee the customer lifecycle.
Skills
- Customer success experience
- Strong communication skills
- Analytical skills
- Self-motivation
- Detail-oriented
- Proficiency in Salesforce or similar tools
Responsibilities
- Manage a monthly portfolio of renewing customers
- Identify and address churn risks
- Negotiate contract renewals and retention
- Maintain understanding of Pilot’s products
- Serve as customer advocate and provide feedback
- Uncover add-on or cross-sell opportunities
- Support financial and strategic analyses
Education
- Degree in Accounting or Finance preferred
- Experience in customer-facing roles
Benefits
- Flexible vacation/time-off policy
- Competitive benefits package
- Parental leave with pay for 12 weeks
- 401(k) plan
- Wellness benefits
To read the complete job description, please click on the ‘Apply’ button
Founded in 2017, Pilot provides bookkeeping software for startups and small businesses. The company is based in San Francisco, CA.
6 jobsMATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$77,000/yr - $146,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 6, 2024
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
you, just ask me below!
Other jobs
Posted 3 months ago
Posted 4 months ago
Posted 8 days ago
Posted 18 days ago
Sign up for our weekly
newsletter of fresh jobs
ABOUT RISE
FOR COMPANIES
REMOTE JOBS & MORE
LOOKING FOR A JOB?
FIND A JOB NEAR ME
CONNECT
