Job details

Customer Success Outcome Manager

Ping Identity is looking for a Customer Success Outcome Manager to help orchestrate a world-class customer experience by delivering successful outcomes throughout the customer’s journey.

Skills

5+ years experience in Software or SaaS
Customer success or Account management experience
Strong communication and relationship-building skills
Ability to navigate technical challenges
Experience in service management

Responsibilities

Develop and maintain a deep understanding of customer success metrics
Build relationships and advocate for customers
Identify and resolve challenges to drive innovation
Proactively identify opportunities to improve customer results
Build and maintain successful customer and partner relationships
Own service maintenance contract relationships
Collaborate with internal and external teams effectively

Benefits

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

To read the complete job description, please click on the ‘Apply’ button

By Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. That’s digital freedom. We let enterprises combine our best-in-class identity solutions with third-party services they already u...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE