Help Desk Technician

Location: U.S. SOUTHCOM, Doral FL

Required Clearance: TS with SCI Eligibility – can start with SECRET clearance

Certifications: 8570 IAT Level II (i.e. Security+) and Microsoft MD 102 or higher cert

Required Education: High School or GED equivalent preferred

Required Experience: 5+ Years

Position Description

Exeter is looking for a Help Desk Technician to work Southern Command headquarters in Doral FL. Successful candidate will develop computer systems specifications that address business requirements and fit with company/customer system architecture standards; work with team to communicate issues and troubleshoot as needed; resolve issues by utilizing knowledge of software and hardware, and work in a cleared and mission-oriented environment. Support provided is to keep key IT systems up and running which are critical to keeping mission on track; very important task and mission!

Primary Responsibilities

· Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

· Receives calls and records user data using ServiceNow ticketing system

· Possess and apply a comprehensive knowledge across key tasks and high impact assignments

· May enter commands at a computer terminal and set controls on computer and peripheral devices

· Apply skillset to a multitude of peripheral devices as you troubleshoot issues

· Gathers data for creation of user accounts and guides new users through mandatory training

Required Qualifications

· TS with SCI Eligibility – can start with SECRET clearance

· High School or GED equivalent preferred

· 8570 IAT Level II and Microsoft MD 102 or higher cert

Desired Qualifications/Experience

· Customer Support and ServiceNow experience a plus

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB)\ Certified with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

· Paid Federal Holidays

· Robust Health & Dental Insurance Options

· 401k with matching

· Paid vacation and sick leave

· Continuing education assistance

· Short Term / Long Term Disability & Life Insurance

· Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law