Solutions Specialist - Credit

As a Solutions Specialist - Credit at Plaid, you'll manage the complete sales funnel for our Credit products, which includes building pipelines, closing deals, and collaborating closely with Account Executives and Product Managers. You'll also focus on sales readiness for new products, author sales playbooks to scale our early product sales, and participate actively in industry events. Your role will be critical in identifying customer needs and bridging the gap between development and customers, ensuring Plaid remains a leader in the fintech space.

To qualify for the Solutions Specialist - Credit position at Plaid, you should have 8+ years of work experience, with at least 5 years in sales, account management, or related roles, carrying a quota. A deep understanding of the credit and lending market is essential, along with a proven track record of closing deals. A passion for fintech and the drive to engage cross-functionally are key to thriving in this role. Strong verbal communication skills and strategic thinking will also play vital roles in your success.

At Plaid, the target base salary for a Solutions Specialist - Credit in San Francisco ranges from $141,120 to $210,240 annually. This can vary based on factors such as experience and location. Additionally, there's potential for additional compensation in the form of equity and commission. Plaid values its employees and offers a robust benefits plan, emphasizing the importance of employee well-being and career growth.

Plaid is committed to creating a diverse and equitable workplace. In the Solutions Specialist - Credit role, we encourage applicants from varied backgrounds to bring their unique perspectives and experiences. Our hiring practices aim to remove bias, and we believe that a diverse team is fundamental to our mission of unlocking financial freedom for everyone. We also provide reasonable accommodations for candidates with disabilities throughout the recruiting process.

The work culture at Plaid is dynamic, innovative, and collaborative. As a Solutions Specialist - Credit, you'll be part of a team that values creativity, encourages open communication, and thrives on high-stakes sales cycles. You'll work across various teams and engage with external partners, fostering a cooperative atmosphere where everyone's expertise is valued. We believe in empowering individuals to take initiative and drive impactful changes in the fintech industry.

When answering this question, focus on your specific experience within the credit and lending space. Highlight your roles, key achievements, and understanding of market trends. Talk about how your background prepares you for the Solutions Specialist - Credit role at Plaid and how you plan to leverage that experience to drive growth.

In your response, discuss your approach to managing a sales funnel, such as tracking prospects, setting deadlines, and ensuring timely follow-up. Explain how you prioritize leads based on their potential and how you collaborate with team members to create urgency. Show your understanding of the entire sales process from pipeline creation to deal closure.

When discussing objection handling, explain your methods for identifying the root of customer concerns and addressing them empathetically. Share examples of objections you've encountered in past roles and how your responses led to successful resolutions. Emphasize your problem-solving skills, and how you aim to understand the customer's perspective while offering tailored solutions.

Provide a specific example of a sales strategy that yielded significant results. Share the approach you took, metrics that showcase your success, and how this experience can translate into similar achievements at Plaid. Showcasing your analytical skills and ability to adapt strategies to align with market demands will also be beneficial.

Articulate your passion for technology and its transformative power, especially in fintech. Explain how the drive to help customers find solutions and improve their financial health motivates you. You can mention how working within a forward-thinking company like Plaid aligns with your career aspirations and personal values.

Discuss the various methods you utilize for staying informed about trends in fintech, such as reading industry publications, attending conferences, and participating in professional networks. Emphasize your commitment to continuous learning and adapting your strategies based on the evolving landscape in credit and lending.

Share your experience collaborating with different departments, such as product, marketing, and engineering. Highlight any specific projects where cross-functional teamwork resulted in successful outcomes, and give insights into how you effectively communicate and build relationships across diverse teams.

Articulate your genuine interest in Plaid’s mission and values, linking them to your own. Discuss what excites you about the Solutions Specialist - Credit role and how your career goals align with Plaid's vision. Showing enthusiasm and knowledge about the company will make a positive impression.

Explain your process for creating a sales playbook, focusing on gathering insights from successful sales experiences, customer feedback, and market analysis. Detail how you ensure that playbooks are user-friendly and adaptable to the team's needs, and discuss the importance of training team members to utilize these resources effectively.

Discuss strategies you use to foster long-term client relationships, such as personalized communication, active listening, and demonstrating value through follow-up. Share examples where relationship-building led to successful outcomes and how you aim to instill trust and loyalty in your future role as a Solutions Specialist - Credit at Plaid.