The Stronger Change Office (SCO) is an affiliate-driven healthcare transformation office designed by, for, and with affiliate leadership across the country. We are focused on strengthening affiliates and facilitating the innovation needed to build the Planned Parenthood of the future.
Planned Parenthood Federation of America’s Stronger Change Office seeks a Manager, Communications & Marketing, to support the execution of Stronger’s Marketing Initiative work, as well as design internal communications strategies and projects. This position reports to the Associate Director of Communications in the Stronger Change Office. It is a dynamic role that will evolve based on the needs and priorities collectively identified by Stronger affiliates.
This position is expected to promote diversity, equity, and inclusion as core values of PPFA and work with others in a culturally informed way.
Purpose: The Manager, Communications & Marketing designs and implements project portfolios across Stronger’s Marketing Initiative and Stronger’s internal communications. They analyze existing strategies and systems in both areas, identifying opportunities and frameworks for improvement with a self-starter mentality. They construct highly effective communications materials and processes, as well as Marketing Initiative project models that effectively support affiliate marketing staff in their work to engage patients.
Delivery:
Marketing Initiative:
• Develop Marketing Initiative work plans and manage the team’s projects within and across initiatives to ensure the timely delivery of all deliverables
• Manages quality of projects and deliverables to ensure they meet program standards
Identify risks that can potentially impact the project, escalate risks appropriately, and define best practices for proactively managing them in the future.
• Develop resources for affiliate marketing staff, such as templates and best practices documents
• Review and advise on processes for delivery of Marketing Initiative projects/services, identifying possible improvements to enhance outcomes
• Deliver materials and relevant resources in advance of meetings, including Stronger’s Marketing Working Group, and document meeting notes and action items
• Maintain technological platforms such as team Asana project portfolio and shared drive
Communications:
• Maintain and actively assess the effectiveness of internal communications systems and processes
• Develop bi-monthly affiliate-facing newsletters, project managing the entire lifecycle: coordinating the drafting of content with SCO directors, editing copy, designing in Constant Contact, and coordinating effectively with stakeholders across the Stronger Change Office to send the newsletter on deadline.
• Support overall brand management for SCO, overseeing copy editing, graphic design, and branding for all affiliate-facing communications; developing communication guidelines and materials; creating standard communications templates; and partnering with other SCO staff as needed.
• Project manage and advise on discrete communications projects, including videos, impact stories, case studies, and other content to illustrate our mission.
Engagement:
• Work collaboratively with SCO Marketing Initiative colleagues to develop future projects and resources, centering affiliate needs.
• Engage with Stronger Marketing Working Group and other affiliate subject matter experts to gather feedback from affiliate clients on project performance. Provide feedback to the team.
• Advise on optimal communications and project management approaches, identifying issues that hinder affiliate engagement and/or internal capacity.
• Advise on marketing strategies and best practices.
• Collaborate and manage with leaders across all Stronger Change Office initiatives, developing customized communications systems that move work forward efficiently and cohesively.
• Communicate the status of communications deliverables with relevant stakeholders to ensure deadlines are met, escalating and mitigating risks appropriately.
Knowledge, Skills, and Abilities (KSAs):
• Bachelor’s degree or equivalent required, 5 years of related marketing and communications experience with a preference for experience developing and executing marketing campaigns in a nonprofit or health care setting.
• Excellent knowledge of digital, email, search, social media, and out-of-home marketing.
• Experience analyzing and using data to drive decision-making.
• Self-directed and can work alone or in a team.
• Confident in managing up and proposing new solutions to leadership for implementation.
• Ability to learn new software and systems quickly and employ new learnings across projects.
• Strong task and project execution. Able to handle multiple concurrent projects and demonstrated ability to work in a complex, fast-paced work environment.
• Comfortable facilitating group conversations with a range of audiences.
• Experience with Canva, Adobe Creative Suite, Meta Ads Manager, and other ad management platforms, Constant Contact, or other email marketing platforms required. Proficiency with Google Suite and Microsoft Office is required.
• Knowledge of the current healthcare landscape is preferred.
• A deep commitment to Planned Parenthood’s mission and understanding of the Sexual and Reproductive Health ecosystem. A nuanced understanding of reproductive justice is strongly preferred.
• Flexibility and ability to adapt to quickly changing priorities and ambiguous situations.
• Commitment to PPFA’s mission and diversity, equity, and inclusion, particularly surrounding race equity.
• Collaboration: Comfort working with a distributed team. Collaborative work style and ability to work effectively with diverse stakeholders both internally and externally.
• Clear and compelling communicator (oral, written, graphical).
• Strong customer service orientation and skills.
• Familiarity and experience working with the diverse communities Planned Parenthood serves, including an appreciation for each community and understanding of the institutional barriers to health care that currently exist.
Travel: 10%
Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Roles that are denoted as NYC, DC, or both will work a hybrid schedule, requiring 2-3 days per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.
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