Senior Director, Stronger Operations and Business

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

The Stronger Change Office (SCO) is an affiliate-driven health care transformation office based out of PPFA. The SCO is designed by, for, and with affiliate leadership across the country. We are focused on strengthening affiliates and facilitating the innovation needed to build the Planned Parenthood of the future.

SCO seeks an organized and experienced Senior Director for Stronger Operations & Business. This job reports to the Vice President, Stronger Change Office and Chief Change Officer. This role may supervise others. 

Purpose:

The Senior Director, Stronger Operations & Business will play a critically important role in supporting the Chief Change Officer and National Transformation Director in leading SCO. This role will provide executive support within SCO to guide the office's business operations and financial sustainability and lead the membership health care business strategy for PP affiliates. 

This individual will bring expertise and vision to help design and integrate SCO transformation programs and optimize project management and operational strategies across SCO. This role will also engage and support affiliate CEOs as well as the Stronger Change Leadership Committee (SCLC), an elected oversight body. This is a highly strategic and facilitative role that requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. This individual will hav e strong analytical skills, emotional intelligence, and self-motivation.

Delivery:

The Senior Director, Stronger Operations & Business will oversee and execute the following: 

Financial Sustainability:

● Analyze and communicate SCO’s impact and business case, utilizing data analysis and data insights/narrative tools to consolidate the impact of SCO and transformation initiatives on health centers, patients, and communities.

● Support development of ROI/impact analysis and reporting in collaboration with Stronger Impact, Analytics, and Communications staff. 

● Support SCO’s financial sustainability by overseeing their financial modeling and business operations, including member and client invoicing, payments management, products and services portfolio and pricing and evaluating the feasibility of alternative financial support for SCO and affiliate transformation activities.

● Assess the business needs and financial opportunities of the PP affiliate business model and opportunities for value-add activities through SCO; conduct financial modeling and assess ROI of business opportunities. 

● Oversee SCO budget and contracts which includes planning and analysis of department expenditures and planned costs and maintaining the highest level of oversight and fiscal responsibility of donor, board, and affiliate resources.

● In partnership with SCO’s Senior Leadership Team, oversee business analysis and insight generation for member affiliates.

Membership and Client Management:

● Serve as a business partner to affiliate CEOs; be able to analyze and communicate SCO’s business value and return on investment/impact financial calculations of SCO’s products and services for affiliate cost-sharing and pricing.

● Drive engagement with affiliate members and clients by producing and present written summaries, analyses, accountability and recommendations to affiliate CEOs and the SCLC, committees, and executive stakeholders as needed. 

● Develop and maintain a robust SCO affiliate governance playbook, decision logs, and other corporate governance and accountability systems.

Operations:

● Collaborate with SCO team and PPFA teams on streamlining and coordinating SCO’s administrative and operations activities, such as contracting and vendor procurement, technology/software reviews and management, expense and invoice management, and compliance with other PPFA policies and procedures.

● Play a critical cross-functional role with the Chief Change Officer, National Director of Transformation, and Initiative Directors to develop and apply necessary administrative and operational management practices that support efficient and coordinated office-wide program activities.

● Optimize SCO’s project management process by developing and testing tools and workflows that enhance the team's work and effectiveness. 

● Supervise and develop systems, policies, and templates to support standard implementation of SCO systems, IT, and software management (e.g. Google Drive, Slack, software license tracking, etc.).

● Serve as Stronger’s internal compliance lead. 

● Develop and maintain a robust SCO Operations Playbook, decision and risk registers, as well as executive reporting.

● Support continuous and quality improvement within and across initiative teams

Engagement:

● Serve as part of SCO’s Senior Leadership Team, which includes department goal-setting, long-term process planning/re-engineering, and planning department design/structure. 

● Advise SCO’s Senior Leadership Team and governance on emerging risks across areas of the organization’s work in order to collaboratively develop functional and office-wide strategies.  

● Support SCO's Initiative Teams with expertise in business assessment and financial modeling. 

● Supervise and manage SCO staff, empowering them to deliver assigned responsibilities and manage their functions.

● Manage accountability to internal project champions, ensuring appropriate prioritization and communication among team members.

● Serve as a resource and business partner to the affiliate CEOs of SCLC and SCO affiliate members.  

● Drive engagement with affiliate members and clients by producing and presenting written summaries, analyses, accountability and recommendations to affiliate CEOs and the SCLC, committees, and executive stakeholders as needed. 

● Coordinate and collaborate closely with PPFA’s Finance, IT, Procurement, and Information Security team and ensure effective alignment of efforts and resources.

● Participate in inter/intra departmental teams, task forces/committees, as required.

Knowledge, Skills & Abilities (KSAs)

● Bachelor's degree is required, Master's degree is preferred.

● At least 10 years experience in the healthcare and/or nonprofit sector.

● At least 5 years of experience running a large program office and/or engaging multiple simultaneous projects in a highly-matrixed environment is required.

● At least 5 years of people management experience is required.

● Understanding of healthcare business management and healthcare finance (both commercial and subsidized care delivery) is required.

● Experience working in networked or affiliated organizations is preferred.

● Familiarity with financial business modeling, ROI calculations, and cost/benefit analysis

● Proven track record of managing and completing multi-year projects according to outlined scope, budget, and timeline 

● Advanced knowledge of Microsoft Office Suite, especially Word, Excel, and PowerPoint; Proficiency in Google Workspace Apps

● Experience with project management principles and tools; Asana and Slack strongly preferred.

● Strong written, verbal, and interpersonal communications skills

● Comfortable with ambiguity and able to operate effectively in a constantly changing environment

● Embodiment of PPFA's organization tagline, ‘Care.  No matter what.’ as it applies to how we treat our patients, our affiliates, and our co-workers. 

● Gravitas paired with the professional integrity and ambition to effectively represent and promote Planned Parenthood at the highest levels and internally as a senior leader.

● Strong delegation, management, and coaching skills; passion for people development

● Commitment to PPFA’s mission and diversity, equity, and inclusion, particularly surrounding race equity

TRAVEL: 0-25% / Full-Time Telecommuter

Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.

#LI-SY1

*PDN-HR

Roles that are denoted as NYC, DC, or both will work a hybrid schedule, requiring 2-3 days per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.