Job details

IT Help Desk Associate

Position Summary: This position is fully responsible for the day-to-day support of all PPHP computer system users including staff, volunteers, interns, board members and others, as assigned. Position reports to Manager, IT Systems.

Essential Functions:

• Primary end user support contact for desktops, laptops, printers and other devices supported by IT.

• End user support of various applications including but not limited to Office 365, eClinicalWorks.

• Resolve end user requests in a timely manner by meeting service level agreements.

• Coordinate and help expedite and resolve IT HDR requests as directed by Manager, IT Systems.

• Perform post-resolution follow up with end users.

• Travel when necessary to fix hardware issues.

• Deploy new desktops, printers and other equipment to all locations.

• Maintain accurate inventory of all desktops, laptops and printers.

• Provide after-hours support as needed, including evenings and weekends.

• Perform other duties, as assigned by the Manager, IT Systems. Non-Essential Functions:

• Suggest workflow improvements and processes to management and works collaboratively with members of the department.

• Serve and contribute to PPHP work groups and committees, as appropriate.

• Regularly checks personal PPHP email account for important affiliate-related communications, at least every 24 hours.

$63,000 - $75,000 a year

Qualifications: Experience, Education and Licensure

• Minimum of three or more years’ experience in IT support.

• Associate degree, or equivalent professional experience in IT support.

• Certifications from Microsoft or CompTIA preferred.

• Ability to lift or move PCs, printers and related equipment.

• Ability to travel between Suffolk, Westchester and Rockland counties or other locations, as needed with own transportation.

• Excellent troubleshooting skills.

• Ability to multi-task and prioritize work at hand.

• Ability to work flexible hours, if needed.

• Ability to work with users at all levels.

• Commitment to the goals of Planned Parenthood

$63,000 - $75,000. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Quarterly Bonus program and a 401(k) Plan with a match.