Clinical Quality Coordinator

Planned Parenthood of Northern New England (PPNNE) is seeking a highly qualified and motivated candidate for a Clinical Quality Coordinator position, with proven skills and a strong aptitude in quality assurance management, auditing, project management, and compliance. This position is a full time 37.5hr/week, hybrid remote/in person role based in ME/NH/VT adjacent to one of our administrative offices in either Portland, ME, Manchester, NH or the Colchester, VT area. The ideal candidate will not only bring expertise in these areas but will also demonstrate a proactive approach to ensuring that all processes meet industry standards and regulations. We encourage RNs or candidates with laboratory certification to apply. The Clinical Quality Coordinator will work collaboratively with Central Operations and Health Care Delivery teams to provide continuous improvements to patient care, ensure clinical regulatory compliance, and maintain clinical safety excellence for patients and staff. Other primary responsibilities include identifying staff training opportunities for these functional areas, developing training content, tools, and resources. 

• QUALITY:
• Coordinates the annual schedule for health care topic audits, to ensure adherence to Medical Standards and Guidelines, PPNNE’s risk-compliance work plan, and Government Grants work plans.
• Performs audits and provides summaries and analysis for review by the Clinical Quality Improvement Committee.
• Provides additional data and audits as required by grant workplans.
• Coordinates the Clinical Quality Improvement Committee meetings and workplans.
• Assists with new or changed product processes.
• COMPLIANCE:
• Coordinates audit processes and license/certificate renewals for clinical regulatory compliance, including OSHA, CLIA, and pharmacy systems.
• Coordinates competency and proficiency testing as required by CLIA regulations and Medical Standards and Guidelines.
• Manages data submission in compliance with organizational and State regulatory requirements.
• Develops, updates, and publishes PPNNE’s “Laboratory Procedures and Infection Prevention Manual”
• Develops updates and publishes PPNNE’s pharmacy protocols.
• Develops tools and resources to support staff clinical regulatory compliance.
• Manages in-house laboratory processes including in-house laboratory testing, controls, and instrument sterilization and maintenance.
• Provides vaccine program management and support.
• Assists with policy and procedure development.
• Act as the designated, certified CLIA Laboratory Technical Consultant.
• SAFETY:
• Evaluates exposure incidents and coordinates time-sensitive consultations. Conducts root cause analysis for all exposure incidents and clinical injuries. Provides recommendations to minimize incident repetition.
• Coordinates annual Safety Committee meeting.
• With the Clinical Quality Improvement Committee and the Safety Committee, identifies staff safety trends and recommend process improvements.
• Partners with central inventory and health centers to manage pharmaceutical recall events.
• Collaborates with health center facilities management about construction, renovation, floods, spills, and malfunctions.
• Manages the maintenance, inspection, and ordering of durable medical equipment (DME), in partnership with Facilities Manager and Inventory Coordinator.
• GENERAL:
• Must be familiar with relevant State and Federal regulations, PPNNE Medical Standards & Guidelines, and accreditation and grant requirements.
• Able to effectively coordinate or manage projects, often working across departments.
• Demonstrates initiative with recognizing problems and providing solutions.
• Able to communicate clearly and effectively with staff, accounting for varying levels of clinical experience and licensure.
• Can give and receive feedback in a collaborative and constructive manner.
• Proficient with Office 365, including MS Excel, Word, and PowerPoint, including the ability to:
• Collect, process, and analyze data, and clearly communicate on findings;
• Edit and format large documents;
• Create effective presentations.
• Able to become proficient with new systems, such as EHR and regulatory databases.
• Member of:
• Centralized Operations Team
• PPNNE Safety Committee
• Clinical Quality Improvement Committee
• Other teams and committees as assigned
• Other duties as assigned

• Bachelor’s degree (Bachelors of Science) preferred and at least 2 years of relevant/related experience
• Laboratory Technician certification preferred
• Experience with project management, clinical quality and clinical compliance preferred
• A strong grounding and commitment to providing quality services to clients
• Commitment to customer service and satisfaction
• Commitment to a team orientation
• Demonstrated understanding of and comfort with all services provided by PPNNE
• Flexibility, initiative, creative thinking, and a willingness to learn
• Good written and oral communication skills
• Ability to key stroke for up to 2 hr. and sit for up to 6 hr. a day
• Ability to occasionally travel to all PPNNE locations
• Ability to operate all normal office equipment

• Compensation for this position is based on years of directly related work experience. Candidates with 0-10 years of experience can expect to earn between $61,386 - $75,406.50/yr. Compensation for additional years of experience above that range will be commensurate with experience.
• Access to benefits is available including health, dental and vision coverage, paid time off and a retirement fund. 

Interested applicants please submit a cover letter and resume by visiting our website at https://jobs.lever.co/ppnne.  

The Clinical Quality Coordinator role in Maine at PPNNE is represented by the MSEA union and in Vermont and New Hampshire by the AFT Union .

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

RN, Laboratory Certification