Lab Assistant

Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation. 

We provide reproductive health care, health education and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic.  We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people. 

Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.  

We offer safe and legal abortions.  We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care.  In addition, we work with abortion funds and practical support network to support our patients.   Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year.  We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients. 

The Lab Assistant will perform and coordinate specimen processing and test requisition entry using Laboratory Information System (LIS). Perform administrative and clerical duties in the laboratory including a high volume of data entry.

• Adhere to affiliate goals and policies on professionalism
• Support health center efforts to achieve established goals for productivity and quality metrics
• Support health center/affiliate efforts to achieve established revenue cycle goals
• Perform a high volume of data entry of test request and results information into LIS
• Log in daily lab room temperature and compile at the end of the month for the manager to sign
• Receive and sort incoming specimens; accession and batch specimens for runs; and filing, storing and retrieval of specimens
• Work with Care Team to ensure final resolution of all sample issues as they arise
• Perform all functions pertaining to problem solving and case research including follow-up calls and documentation as required
• Answer the telephone and direct calls appropriately
• Maintain records and files as required by Procedure Manual to ensure the orderly functioning of the laboratory
• Responsible for inventory, ordering and lab re-supply as well as receiving orders.
• Generate reports as needed
• Provide administrative and clerical support to laboratory staff
• Support training for new lab assistants when applicable
• To support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible
• Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations
• Other duties as assigned

•  Education:

• High School level education and above are welcomed to apply

• Experience:  
• Two years’ experience in a laboratory or healthcare environment required.  Previous experience with laboratory information (LIS) or practice management systems required.  Previous data entry experience required

• Qualifications:                 
• Type, data entry, and 10-key a minimum of 45 words per minute
• Process a high volume of lab samples and order requisitions within established timeframes and deadlines 
• Excellent computer skills with working knowledge of Microsoft Office including Outlook
• Knowledge of basic math skills required
• Maintain strict confidentiality
• Strong written communication and interpersonal skills
• Must be detail-oriented and have excellent organizational skills
• Follow all safety and OSHA guidelines including wearing personal protective equipment and observe clean areas

• Other
• Communicate effectively with clients and co-workers of all backgrounds.
• Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.
• Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
• Commitment to quality healthcare
• Excellent customer service and commitment to providing the highest level of customer satisfaction
• Commitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns

PPPSGV is committed to fostering an inclusive and diverse workplace.  We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.

We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment.  As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization. 

Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!

“We are Planned Parenthood Pasadena & San Gabriel Valley”, for more information about our affiliate, please visit: We are Planned Parenthood Pasadena & San Gabriel Valley! (youtube.com)

For additional career opportunities, please visit our careers page: Careers at PPPSGV | Planned Parenthood Pasadena & San Gabriel Valley

Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.