UX Researcher

• Location: United States, Michigan, Southfield• Location: United States, Illinois, ChicagoMake your mark. Our internal firm services team focuses on the firm’s critical business needs. From administration to innovation, and everything in between, our integrated solution approach is designed to help enable and manage growth, leverage resources, and optimize firm operations. At Plante Moran, we have the privilege of serving clients and providing consultative services as they face challenges and seek new opportunities.Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.Your role.Your work will include, but not be limited to:  • Conducting User Research: Focus on improving interactions and experiences that staff and clients have with our processes, products, and services. Develop detailed research plans with clear objectives and utilize various research methods such as user interviews, surveys, journey maps, hassle maps, and empathy maps to gather data and behavioral insights around the needs and desires of our staff and clients.• Collecting, Analyzing, and Synthesizing Data: Collect and analyze both quantitative and qualitative data to identify patterns, pain points, and preferences. Synthesize data, document findings, identify potential solutions, and provide UX recommendations.• Collaborating on Multidisciplinary Fusion Teams: Partner with the Practices, Business Innovation, UX, Human-AI Interaction, and Tech Services teams on stage-gating products and services to determine if an idea is feasible, valuable, viable, and scalable.• Innovative Problem Solving: Apply creative and innovative approaches to solve complex business problems and experiment with new research methods to achieve Think Cycle exploration objectives and desired business outcomes.• Creating Lab Artifacts: Develop UX research artifacts (ex. surveys journey maps, empathy maps, etc.) to better visualize and understand the interactions, experiences, and feelings of our staff and clients to guide further explorations of potential solutions.• Advancing UX Capabilities: Stay current on the latest advancements and best practices around UX methods, tools, and trends to advance our lab capabilities and services.The Qualifications.• Bachelor’s degree in Psychology, Sociology, or Human-Computer Interaction with certifications in UX research and design; Master’s degree (preferred)• 5+ years of experience in UX research and data analysis (qualitative and quantitative – behavioral and attitudinal)• Proven ability applying creative and innovative approaches to solve complex problems• Proven ability collaborating with multidisciplinary teams to explore business problems and prototype potential solutions (processes, products, and services)• Solid knowledge of data collection, analysis, and synthesis techniques to deliver meaningful insights to determine if a concept is feasible, valuable, viable, and scalable• This position may require some local, national, and occasional international travel.  Our difference.We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For.” At Plante Moran, we live by the Golden Rule, fostering a relatively “jerk-free” culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.Apply now. Make your mark.This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.  Plante Moran is an Equal Opportunity Employer.Plante Moran maintains a drug-free workplace.Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.   The specific statements above are not intended to be all-inclusive.