Platform and Services Training Specialist

Enphase Energy is the world's leading supplier of microinverter-based solar and battery systems that enable people to harness the sun to make, use, save, and sell their own power—and control it all with a smart mobile app. Our microinverter and storage systems are profoundly changing the way customers power their homes, controlling their own energy future.

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation energy technologies and support services. Our work environment is fast-paced, fun, and full of exciting new projects. We are hiring a Platform and Services Training Specialist to join the Enphase O&M Marketplace.

The Enphase Field and Financial Services business has two product lines. Our O&M Marketplace (field services)—powered by the 365 Pronto Platform—connects customers and providers to help them streamline the maintenance needs of home electrification (including solar PV, battery storage, and EV charging) systems. Our financial services platforms make it easy for Enphase installation partners to offer the customer’s financing through a network of financial partners. Both platform businesses are designed to support the growth of our installation partners and facilitate the acquisition and maintenance of products which allow customers to take control of their own energy management future.

We’re looking for someone who:

• Has a knack for taking complex ideas and systems and synthesizing them into a library of engaging materials that demonstrate the value of the O&M Marketplace, the 365 Pronto Platform, our financing solutions available through the Solargraf platform, and our solutions and services.
• Can see the forest for the trees, assessing current resources and leveraging feedback, quantitative and qualitative data, and best practices to build new training modules and materials.

• Loves giving platform demos and presentations, understands the product development cycle, and knows how to operate in sales scenarios.
• Communicates with a variety of internal and external audiences with ease—new colleagues, potential and current providers on the platform, new customers, and partner organizations, to name a few.
• Knows that not everyone learns in the same way and presents resources in a variety of formats to reach each core audience.

This position will join our in-person team on site in Austin, TX and will report to the Business Unit Marketing Manager.

Skills, Knowledges, Special Attributes

• Enthusiastic communicator with strong interpersonal skills necessary to interface with and influence all levels of organizations, providers, and clients/customers.
• Strong leadership skills with demonstrated success in forming, organizing, and leading teams and projects on time, within budgets, and to the highest standards.
• Ability to understand and communicate concepts quickly and accurately.
• Work independently and cross functionally.

Education and Experience

• At least 3-5 years of experience in development of training content, sales presentations, customer success, and/or onboarding for a platform-based or software product.
• Knowledge of a variety of training deployment tools (WebEx, Zoom, Microsoft Teams, etc.) and learning management system development.
• Experience with Sales Force or other CRM.
• Bachelor’s degree or relevant experience in a training function is required.
• Experience in the solar or renewables industries is desired.
• Intermediate user of Microsoft Office Applications (Excel, Word, PowerPoint, OneNote).

Travel: Up to 25% travel

Work location: Austin, TX (in office)

Candidate must be authorized to work in the US.