Senior Product Manager

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. 

Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.

Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. 

Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale.  Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.

Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.

• Understand business needs and critical capabilities when building end-to-end customer experiences.
• Ability to work mostly independently, with some guidance, to create actionable insights.
• Ability to work with multiple sets of engineering teams in an agile environment.
• Ability to work with highly cross-functional, global, diverse stakeholders.
• Understand business-centric measurements & strategies and echo relevant product/execution strategies.
• Understand the messaging industry.
• Ability to manage a team and guide them into result-driven actionable items.
• Ability to work with large amounts of data: facts, figures, and number crunching.
• Ability to put yourself in the shoes of the customers to understand unique needs, pain points, and desires.

• Product feature analysis, result-driven planning, and execution through the entire product lifecycle for one of the Plivo API products
• This role would include gathering and prioritizing product requirements, requirement analysis, working with development teams as a product owner to lead implementation using agile methodology, and working closely with all the stakeholders to ensure all their business requirements are met.
• Working with a team of analysts and guiding them into result-driven actionable items.
• Effectively collaborate with customers and carrier partners to deliver best-in-class experiences.
• Communicate product road map, project status, and issues to executive management, and other stakeholders, as necessary.
• Engage closely with engineering in Agile methodology to help determine the best technical implementation/design while balancing time-to-market needs.
• Partner with cross-functional teams at Plivo and external partners to design, build, launch, and market new features.
• Use analytics, market research, usability studies, and competitive analysis to drive decision-making
• Define and proactively monitor key performance metrics to support and inform product decisions.
• Engage in problem-solving with Business Analysts to determine trends and root causes.
• Partner with Customer Support teams in solving pain points for our users.
• Partner with Legal, Privacy, Risk, and Compliance teams to ensure our products are within regulatory boundaries.

• Bachelor’s degree in Computer Science is strongly preferred,
• Overall 8 Years of experience with a minimum 5 years of product management experience dealing with technical problem solutions at a Tech B2B start-Up as a product manager is a must.
• Proven track record for building, launching, and maintaining high-scale, successful products
• 2+ Years of Software Development experience is a must
• Excellent communication and presentation skills â written and verbal
• Innovative, entrepreneurial, confident, and able to multitask
• Tech-savvy and loves to stay on top of industry trends

• Experience with Voice/calling products
• PM experience at an API business (minimum 2 years)

• Ownership-driven culture.
• Company-paid medical insurance.
• Health, vision, and 401K benefits.
• Generous vacation policy.
• Flexible working hours and remote work options.

• Plivo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.