Manager, Site Reliability Engineering

Life at PlumeAt Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.We’re looking for a seasoned Technical Manager, experienced with Customer Facing environments, to Captain our Site Reliability Engineering Team. This team is focused on deployments, fixes, and sustainability. The right candidate needs to have strong technical knowledge in key areas while focusing on customer satisfaction.What You’ll Do:• Supervise a team of Site Reliability Engineers who provide first-line support to Customer Clouds. Deployments, On-call, Application Provisioning are some of the routine tasks.• Attend and conduct customer Meetings for Project and Roadmap specification.• Manage growth and performance of SRE team members.• Be able to step in and execute or triage issues as much as the Engineers. Hands-on past experience is beneficial. Some examples are as follows:• Provision and scale multi-datacenter Kubernetes Infrastructure and Applications (EKS)• Deploy Software in multiple Production Environments• Own monitoring and alerting to production systems, improvements and changes• Contribute improvements to the current automation• Contribute improvements to our on-call process and alerting• Play a key role in the recruitment and retention of top talent.What You’ll Bring• Availability to be in on-call rotation for Production issues• Availability to work with a distributed team in different timezones• Advanced communication skills• Experience managing peopleDesired Skill Set• 10+ Years of experience with Production Troubleshooting• Minimum 5+ Years of experience leading or managing teams• Bachelor’s degree in related field or equivalent experience, Advanced degree preferred.• This is a leadership role, but you must have Technical knowledge and working experience with:• Kubernetes (operate)• Basic Terraform Knowledge• Experience Programming/Scripting - one of the following (eg. Perl, Python, PHP, GoLang, Java, etc)• Experience with modern cloud infrastructure, preferably AWS• Experience with modern Linux Operating systems (Enterprise Linux or Debian based)• Experience both setting up and utilizing self-managed Monitoring and observability tools (e.g. Nagios/Icinga, Grafana, Prometheus)Differentiators• Troubleshooting production performance/service degradation or outage issues at scale• Experience with Infrastructure Troubleshooting in VMs and/or Bare Metal (ssh/Linux)• Advanced Kubernetes knowledge• Advanced Terraform knowledge• Customer Facing experience in previous roles• Experience operating Kafka in Production• Experience operating NoSQL Databases in Production• Experience operating Relational Databases in Production• Configuration Management experienceHYBRID - This position requires someone to come into our Palo Alto, CA office 3 days a week. Candidates must be in commutable distance. We are not offering relocation at this time.Total Compensation package would include: anticipated compensation range of $181,000 - $213,000 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details.An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.About PlumeAs the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.