Medical Director

About Plume:

Plume Health is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.

About the Role:

Plume is seeking its next Medical Director! Join us in this exciting role to shape the future of trans healthcare.

As Medical Director, you will be the clinical voice and subject matter expert, engaging with both internal and external stakeholders. Your role will be critical in advocating for the clinical experience during product launches, ensuring clinical accuracy in public-facing content, and leading the development and updates of key internal medical processes such as scopes of care and clinical management briefs.

This highly collaborative role requires close partnerships with the clinical leadership team to support a seamless and positive experience for patients, providers, and overall clinical operations. We are seeking someone passionate about delivering safe, affirming, and trans-competent care to the Trans and Gender Non-Conforming (TGNC) community, ensuring that patients receive the right care at the right time in a relatable and reliable way.

To stay current with Plume’s processes and contribute to ongoing care improvements, the Medical Director will also maintain a small patient panel.

Please note: This role may require occasional weekend or evening availability to address urgent patient or provider needs.

Responsibilities:

• Manage Full-Time Providers: Conduct monthly 1:1 meetings to offer guidance, support, and ensure alignment with clinical goals.
• Oversight of Contracted Providers: Serve as the primary point of contact for a growing network of approximately 40 contracted providers, addressing concerns with urgency, fairness, and clinical accuracy.
• New Clinician Integration: Collaborate with the clinical team to review new clinician hires and support their onboarding, ensuring alignment with Plume’s standards.
• Recruitment Participation: Conduct interviews to assess qualifications, clinical expertise, and cultural fit for new clinician candidates.

• Lead Continuous Improvement Initiatives: Implement strategies to ensure the highest quality of care delivered by clinicians.
• Review Provider Performance: Oversee clinician Process Improvement Form (PIF) submissions to ensure concerns are documented, addressed, and resolved promptly.
• Chart Review and Compliance: Facilitate regular reviews of Provider charts for accuracy and adherence to clinical guidelines.

• Collaborate on Training Programs: Work with the Director of Recruiting, Onboarding, and Training to ensure alignment between recruiting and clinical training processes.
• Clinical Documentation Development: Create and maintain up-to-date Scopes of Care, Clinical Briefs, and other documents reflecting best clinical practices.
• EHR Optimization: Lead efforts to create EHR templates to improve documentation accuracy and enhance patient care.

• Maintain a Manageable Patient Panel: Provide high-quality, compassionate care to a patient panel of approximately 120 or fewer patients.
• Urgent Care Response: Respond to urgent calls regarding critical lab values and ensure timely follow-up actions for patient safety.

• Engage with Product and Tech Teams: Collaborate with Clinical Ops to ensure clinical guidelines are defined so workflows and tools can be optimized for usability and efficiency.
• Support Marketing Efforts: Collaborate with the Marketing team to provide clinical expertise for the rollout of new clinical offerings, ensuring accurate representation of services.

• Support Clinical Projects: Provide guidelines and ad-hoc support on cross-functional projects to ensure clinical accuracy.

• A strong understanding and appreciation for the trans experience and a commitment to increasing access to gender-affirming care.
• 3+ years of experience working directly with the TGNC community in a clinical setting.
• 10+ years of experience seeing patients in a clinical setting.
• A valid license and certification to practice medicine (MD/DO, NP, PA).
• Proven work experience in a Medical Director role or a similar capacity.
• Demonstrated people management experience, particularly in leading clinicians.
• Excellent organizational skills, with the ability to run meetings and manage multiple projects, including KPIs and OKRs.
• Proficient in Google Docs, Google Sheets, and other office productivity tools.
• Experience in primary care and mental health management.
• Experience working in a fully remote telehealth setting

Applications for this role will be accepted until October 18th, 2024.

This role is eligible for:

• Free Medical, Dental, and Vision on the first of the month after you start full-time work

• Unlimited PTO

• 11 paid holidays and company shut-down for a week in December

• 401(k)

• Free Plume, Headspace Care, and Better Help Subscriptions

Everyone associated with Plume gets the major benefit of having the best coworkers you could imagine if you love fiercely intelligent, heart-forward, and mission-driven collaborators.

Plume is an equal opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as People of Color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.

Only those legally authorized to work in the USA are eligible to apply; residency in the USA is a requirement of employment for this role.

Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!