Implementation Project Manager

Who we are: 

Pluto Health is on a mission to connect people to the care they need at the time they need it. We are a smart coordination platform that unifies health information from siloed sources and discovers best next steps for patients in minutes. We integrate medical history, insurance claims, social information and more to evaluate gaps and deliver on needed care and/or therapies. Our team creates personalized plans and works to address health needs alongside our enterprise partners. Whether it’s preventive health care, at-home tests, or access to lifesaving clinical studies, our hope is to deliver the appropriate sources to patients at the time of need through our trusted network of partners including retail pharmacies, payers, and clinicians.

About the role:

We are looking for an Implementation Project Manager with a strong foundation in project management, exceptional customer service skills, and a passion for working with both clients and patients. This role requires someone who can effectively manage the end-to-end implementation process while maintaining clear communication and a focus on client and patient satisfaction. The ideal candidate will have experience with both product and service offerings, enabling them to understand and navigate the technical implications for clients and patients. A successful Implementation Project Manager will excel at balancing technical complexity with empathy, ensuring seamless project delivery and fostering positive relationships throughout the process.

What you’ll do:

We are a startup so directives may shift at any moment. However, some primary responsibilities we envision include:

• Oversee technical support including use of zendesk solution

• Implementation project management skills requires the individual to work with clients and internal stakeholders on product deployment to support their overall business in alignment with Pluto Health key SOPs and processes

• Metrics refinement and delivery across multitude of clients

• Process excellence and development to support continuous improvements as we grow.

What you’ll need:

• Strong communication skills with clients and/or patients

• Experience helping clients with implementing technology solutions

• Problem solving skills to support strong customer relationships and support internal stakeholders

• Exposure to ticketing solutions, such as Zendesk

• Willingness to be flexible to support many other activities which may be required as part of joining as start up team

• Self-starter – jump on teams and/or activities rather than wait for detailed direction

What You Get: 

• Join one of the fastest-growing, venture-backed health tech companies

• Work alongside a world-class team

• Be part of the solution: improve the way care is delivered for millions of patients

• Competitive salary and employee equity options

• Comprehensive benefits including health, dental, and vision coverage. We cover 75% of the premiums for the employee and 50% for dependents

• Flexible PTO policy, 10 company paid-holidays and a 4% matched 401(k) plan

The Process:

• Apply!

• Initial virtual interview with a member of the Pluto Health team: 20 - 30min

• Virtual interview with the hiring manager: 30 - 45min

• Virtual cross-functional team interview with 3-4 team members you'd be working with consistently: 30 - 45min

• Final Interview either in person in the Durham office or with a second level hiring manager: 20 - 30min

• Reference Checks

• Decision & Offer

• Background Check

• Start!