Online Live Chat Associate

Job Description:The Online Live Chat Associate at PNC Financial Services Group will be responsible for providing exceptional customer service through live chat interactions on the company's website. This role requires strong communication skills, problem-solving abilities, and a high level of adaptability to handle various customer inquiries and issues.Responsibilities:- Engage with customers via live chat to provide information, answer questions, and resolve any issues or concerns they may have- Assist customers in navigating the company's website, online banking platform, and other digital services- Troubleshoot technical issues and escalate to the appropriate team for resolution- Proactively identify opportunities to improve the customer experience and make recommendations for process enhancements- Maintain accurate records of customer interactions and follow up as needed to ensure customer satisfaction- Keep up-to-date on the company's products and services to effectively assist customers with their inquiries- Collaborate with team members to share best practices and contribute to a positive work environmentRequirements:- Confident and personable demeanor to effectively engage with customers in a live chat environment- Strong problem-solving skills to quickly assess customer inquiries and provide effective resolutions- Excellent presentation skills to clearly communicate information to customers in a virtual setting- Adaptable to changing customer needs and able to multitask effectively during busy periods- No prior experience required - entry-level position with training provided- High school diploma or equivalent required- Must be eligible to work in the USBenefits:- Employee discounts on financial products and services- Dental insurance coverage- Opportunities for travel within the companyWorking Environment:At PNC Financial Services Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We foster a supportive and collaborative work environment where every team member is encouraged to contribute their unique talents and ideas.Equal Opportunity Statement:PNC Financial Services Group is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.