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Product Support Manager
Podium is a company focused on transforming local businesses through its innovative AI communication platform. They seek a Product Support Team Manager to lead a dedicated team in providing exceptional support.
Skills
- Leadership
- Technical understanding of SaaS products
- Analytical problem-solving
- Excellent communication
- Process improvement
Responsibilities
- Hire, coach, and develop team members
- Lead a team of 7-10 Product Support Specialists
- Serve as the escalation point for complex product issues
- Monitor and analyze KPI performance
- Develop and implement best practices
Education
- Bachelor’s or Master’s Degree in relevant field
- Applicable work experience considered
Benefits
- Life insurance and disability coverage
- Paid maternity and paternity leave
- Generous vacation time
- Excellent medical, dental, and vision benefits
- 401k Plan
To read the complete job description, please click on the ‘Apply’ button
By
Podium
Powering the modern relationship between businesses and customers.
36 jobs
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$80,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
October 22, 2024
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