Customer Director

Point B is a consulting firm that is trusted by the world’s leading organizations and specializes in business transformation and technology services. We are committed to making an impact for our customers and leveraging technology to unlock human potential. We help accelerate our customers' progress toward meaningful outcomes by bringing together cross-industry expertise, proven processes, and transformative technology to activate shared potential.  

Our diverse set of experts spans13 U.S. locations, with international reach via our partnership with Nextcontinent. We're united by our desire to help our customers succeed, wherever they do business. 

Point B has been consistently recognized as one of the best places to work by Fortune® Magazine, Great Place to Work, Consulting Magazine, BuiltIn, and many others. 

The Customer Director (CD) is responsible for working closely with the Customer Executive to drive Point B’s success and impact at a strategic customer. The CD is responsible for growing and managing revenue and profitability for a customer with a team of Client Delivery Managers, Strategic Account Coordinators and others to ensure quality client service delivery.   

The CD will bring leading edge client, strategic, commercial and operational skill sets to a critical customer. The CD is a proven leader in the industry of their customer, brings C-suite relationships and cutting-edge industry depth and is an advisor to senior leaders about trends, challenges, and business opportunities. The CD internalizes, upholds and models our leadership and culture tenets in all interactions internally and externally. The CD will have likely contributed to a large client relationship across business consulting service lines, selling to C-suite buyers and growing a significant business to the scale of $3-5m+ annual revenue. 

WHAT YOU’LL GET TO DO:

Partners with seasoned Customer Executive(s) to develop one strategic client, shaping the customer development strategy, account strategy, and sales strategy

Grows revenue and profitability of the assigned customer within a strategic account across diversified revenue streams of Point B’s offerings

Understands customer’s strategic roadmap and long-term vision and supports sales efforts to appropriately match business needs 

Shares the customer’s most strategic challenges and opportunities across Point B’s businesses to co-create engagements, solutions and offerings both in responses to RFPs and to proactively drive solution led work

Maintains deep industry perspective and eminence in the market and utilizes that perspective to drive customer’s thinking and strategies

Actively engages in community and industry organizations relevant to the customer

Ultimately accountable for signing SOWs, overseeing customer quality and driving overall client satisfaction for their customers, working with delivery team leadership from all Point B businesses

Builds and nurtures employees on the Point B Team in line with our Point B values

Serves as escalation point for customers and account leaders on their account

Delivers advisory-level, billable CSD up to 50% utilization

Encourages and develops associates on their customer accounts with skills in delivery, account growth and solution selling 

Provides associate and peer support, review and feedback 

Coaches, develops and supports Account Leaders and others, engages in Point B people processes, including performance management, compensation decisions, promotions, etc.

Actively engages in Point B’s Diversity, Equity and Inclusion (DEI) efforts

WHAT WE OFFER:

The ability to chart your career path based on your expertise and passions

An environment that encourages you to identify new opportunities and supports you in reaching your goals

The opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients

A comprehensive, flexible Total Rewards program that supports and recognizes each’s unique needs and contributions to the firm

WHAT WE EXPECT YOU’VE ALREADY DONE:

B.A. or B.S. degree required. MBA encouraged

15+ years of experience in a senior consulting and Client leadership role

Minimum of 8 years in relevant industry

Deep knowledge of a customer or industry segment proven strong networking ability

Exceptional delivery and proven strong networking ability

Existing relationship with the strategic customer/target, with a focus on C-level and SVP relationships at the client

Proven track record in business development, community development and associate culture experience at a customer of $3-5m+ revenue per year

Proven ability to design and sell solution-oriented engagements, including the development of pricing models of deals $1m+

Business management experience, including growing and managing a large customer with profit/loss responsibility, and strategic planning at the customer level

Provided expertise and strategic insight to solving complex business problems, transformational initiatives and executive leadership

Worked as an effective leader across multiple industries and business areas

Experience developing others

Strong business community relationships specific to a Point B, Inc strategic customer/target

Demonstrated leadership in one of Point B, Inc’s services

Solid working knowledge of strategic, budgeting and sales planning

Demonstrates strong ability in deal shaping and negotiation

Experience providing delivery oversight

THE KIND OF PEOPLE WE LOOK FOR:

Innate problem solvers who want to grow in a flexible, collaborative culture

Those who have a growth mindset regarding training, practice, and evolving their skills

Versatile people who thrive on variety and challenge

Successful in ambiguous environments 

Desire to and ability to learn

Passion for Point B’s Mission, Vision, Values & Culture

Gets it done brand and attitude 

Ability to travel 80% of time 

Ability to work from home 

Ability to work non-standard work hours as necessary 

COMPENSATION AND BENEFITS:

The estimated base salary range for this role is $205,000 - $260,000 USD per year with a target incentive of 45% of base salary with significant upside potential.  This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.

Bonuses are awarded at Point B’s discretion and are based upon individual contributions and overall firm performance.

INTRIGUED TO LEARN MORE?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

WHAT MAKES POINT B DIFFERENT?

We put our passion for change to work, using our purpose and values as our north start. Our teams help organizations solve their greatest challenges and created an inclusive culture that attracts and retains the world’s best talent. Be part of a collaborative culture where we build lasting relationships with each other, our customers, and our communities.

Benefits – Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, and short-and long-term incentives — as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish.

Employee Ownership – We give employees a voice in directing their careers and the growth of our company. Our Employee Stock Ownership Plan (ESOP) is a non-contributory retirement vehicle that grows over time from annual allocations (based on individual compensation) and the value of our company.

Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women in addition to other awards regarding our workplace inclusivity.

Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website.

Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at applicantaccommodations@pointb.com or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires.

Legal Information for Job Seekers can be accessed on our Careers Website.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.