Associate Product Manager

Poll Everywhere is seeking an Associate Product Manager to manage the planning and day-to-day execution of our web product. The ideal candidate will have a passion for delighting customers through product enhancement and will be focused on execution and delivery.

Our web team is responsible for Poll Everywhere’s core web product and one Android and two iOS mobile apps. While delivering fast, high-quality products are the team’s focus, the team deeply values interpersonal connection and support. With Agile and Scrum as a foundation, opportunities for professional, personal, and interpersonal growth are baked into the software development processes on a daily, weekly, and monthly basis.

Poll Everywhere is a web-based tool that allows presenters to create engaging polls to connect with an audience in real-time. Product at Poll Everywhere is centered around 5 Product Principles: Accessibility, Aesthetics, Innovation, Quality, and Usability. Our product team uses these pillars to stay focused on meaningful outcomes for our business.

• Build a product in partnership with design, engineering, and QA that delights users, acquires customers, and retains them.
• Responsible for project delivery and quality, measured by meeting timelines, timeliness of escalation, and reception of features delivered.
• Provide internal support and proactively identify product interdependencies across increasingly wide swaths of the product.

• Support the day-to-day operations of our web team to keep quality, communication, and timely delivery on point.
• Define & document requirements for a dedicated working team (design, engineering, QA), including clear & specific user stories and acceptance criteria.
• Create, monitor, and adapt project timelines, escalating concerns when delivery is at risk.
• Lead all sprint ceremonies from a product and project perspective.
• Work with internal stakeholders (business & engineering) to understand broad business goals and specific project objectives.
• Partner with UX to build intuitive solutions that exceed user expectations and help grow our business.
• Partner with marketing to define go-to-market plans for releases, including internal and external communication.
• Perform User Acceptance Testing (UAT) and participate in release activities.
• Conduct post-launch analysis and share results and related recommendations.
• Maintain and prioritize a backlog of quality-related issues with guidance and input from internal stakeholders.
• Review incoming bugs from QA and enhancement requests from customers to organize the backlog and escalate tickets when needed.

• Gather metrics and support quarterly business reviews related to the web team product area.
• Support quarterly roadmap planning sessions by providing feedback on timelines, roadblocks, and input on potential product enhancements.

• Experience. 1-2 years of experience in a Product Management role and have shipped at least 1 major feature to customers.
• Execution Mindset. You understand the order, can execute the steps, and can remove blockers as needed to deliver a project from end-to-end.
• A critical thinker. You root out ambiguity, challenge assumptions, and remove any roadblocks for your team.
• A responsible prioritizer. You’re comfortable prioritizing and finding dependencies across disparate requests that fall under your product domain.
• A mediator and communicator. You can effectively prioritize the needs of multiple stakeholders and communicate in a way that gets heard.
• Customer empathy. Your deep empathy for customers provides the foresight to develop comprehensive requirements that predict and exceed their expectations.
• Communication: Strong written and verbal communication skills with a talent for precise articulation of customer problems.
• Data-oriented. You value data-driven decision making and wherever possible validate your intuitions against data.

• Higher ed sector experience. You have experience in higher education as a teaching assistant, professor, or technology support team member.
• Agile experience. You value and have experience working in an Agile environment that balances the need for long-term planning with constant adaptation to change.

Our users come from all kinds of communities, and so do PollEvians. We want to work with great people from a wide variety of backgrounds who put a lot of care and pride into their work. We're committed to providing you with opportunities to learn, and we’re looking to hire people with good judgment. If you don’t meet 100% of the above qualifications or check off all the boxes, you should still seriously consider applying. An important part of our interview process is understanding why this position and our mission particularly resonated with you.