POOL Student Hourly-Entry Level IT Technician

Customer Service Center fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous, timely, and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning, scholarship, and creative endeavor.

• Provide Phone, Email, Chat, & In-Person technology support to faculty, staff, and students for issues related to KU computing systems and services provided by KU IT (Enroll and Pay, E-mail, Blackboard, Classroom support, Delegate support, etc,).
• Follow established departmental policy, processes, and procedures to ensure account security is maintained.
• Generate service tickets and include detailed notes into ticketing system.
• Update the knowledgebase as required.
• Provide remote assistance to users as needed.
• Assist with special projects, administrative reports, and other duties as assigned.
• Provide at best support for personal devices

• Experience working in a customer service environment, as evidenced in application materials.*
• Must be available to work evening, weekend, holiday breaks and summer hours.
• Strong oral and written communications skills as evidenced by application materials and interview.
• Enrolled in a minimum of 6 hours at the University of Kansas.

• We can provide you with basic technical training.

• Familiarity with KU environment and online services offered by KU IT.
• Experience with basic computer hardware and software troubleshooting.
• Knowledge of the following operating systems: Windows, or Apple OS/iOS.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.).
• Experience with Microsoft Outlook.
• Experience using and troubleshooting audio/visual and equipment.
• Ability to work independently, as part of a team, and multi-task while staying on task.