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Client Experience Summer Internship

Join us for an immersive eight week internship experience in the exciting world of SaaS and hospitality. As a client experience intern, you will dive into the heart of our business, partnering with our client onboarding, strategy and retention, support, and success teams. This opportunity promises an in-depth exploration of the important role client experience plays within a business, spanning client education, data analysis, value creation, and client retention and adoption. 

 

Our ideal intern is collaborative, coachable, creative, and excited to build a foundation for a career in SaaS client experience.  This internship is designed to challenge you while allowing you to showcase and develop your skills alongside several CX teams and leaders. 

 

This is a fully in-person internship based in our Atlanta office, but you will work and communicate with team members who are both in-person and remote.  


What You’ll Do:
  • Ensure clients are meeting launch deadlines via emails, calls and texts. 
  • Outline needs and next steps for the client to complete onboarding (sending website previews, menu QA notes, reminders of outstanding tasks, etc.) 
  • Menu and web design QA to ensure the submitted requests meet the expectations of the OBC before sending for their review. 
  • Undergo training to become proficient in setting up clients on Popmenu’s marketing suite. 
  • Log activity dates and details of client interactions for tracking and reporting purposes. 
  • Identify and document accounts with potential risks or issues that need further attention.’’ 
  • Work with clients live on Popmenu’s software to schedule business reviews with the Client Success Managers 
  • Put together data to help clients see how they’re meeting their goals in Popmenu 
  • Complete ad hoc client projects such as drafting mass communications, reviewing client data, etc. 


What Will Set You Up for Success:
  • Currently enrolled in a business, advertising, sales, or communications program 
  • Strong verbal and written communications skills 
  • Eagerness to learn and develop strategic skills 
  • Ability to work well in a collaborative team environment 
  • Capability of managing multiple projects at once 


Benefits Gained from This Internship:
  • Technical proficiency in using various tools on a software platform. 
  • Tangible experience in a fast-paced client facing environment.  
  • Exposure to cutting edge client experience concepts and methodologies.  
  • Mentorship and guidance from experienced client experience practitioners.  


$18 - $18 an hour
At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn’t everything - but it is important: For this internship, we have determined a compensation range of $18/hr to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background, and final offer amounts are determined by multiple factors and may vary from the amount above. Looking forward to chatting with you!
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CEO of Popmenu
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Brendan Sweeney
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We know restaurants because we love restaurants—they are the places where we spend a night off or a night out; where we toast to celebrations; where we reconnect and lose ourselves in mouthwatering meals and across-the-table conversations. We beli...

16 jobs
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Internship, on-site
DATE POSTED
May 13, 2024

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