General Manager, Austin

Who we are

Portoro is a branded, tech-enabled property management company for premium vacation rental homes in top-tier leisure destinations​. Portoro curates a select network of large, premium vacation homes that provide guests with more consistency in quality and service, yet more diversity in experiences.  We are raising the bar for the $100+ billion growing STR industry.

What we are looking for

Portoro is seeking an General Manager to manage Portoro homes in Austin, while also ensuring that the guest experience is flawless. This role requires excellent communication, extreme diligence, and perfect attention to detail. Culturally, this individual will be obsessed with hospitality for guests, homeowners, vendors, and fellow team members. We are looking for someone who is naturally positive and self-motivated. The General Manager is responsible for managing team member’s daily and weekly schedules to ensure all inspections or guest services are completed on time, sourcing and managing various local vendors, ensuring all market initiatives or administrative functions are handled, and ensuring all market service levels are exceeded. 

Candidates must be located near Austin, TX and be available for in person meetings on a regular basis.

• Manage a team of property managers to ensure all properties and guest issues are resolved on time and according to established service levels. 
• Source, train, and manage professional vendors to ensure routine or of the moment services are completed according to established time or quality requirements. 
• Onboard properties as new owners are brought into the local Portoro portfolio. 
• Ensure all administrative tasks are completed on time including accounting, inventory ordering and management, training, documentation of work completed, and more. 
• Communicate and work cross functionally with all areas of Portoro’s business including guest experience, home owner success, and more. 
• Occasionally inspect homes, audit homes, or other field operations tasks. 
• Complete various projects or initiatives as directed by management.
• Provide feedback to headquarters regarding market operations needs.

• 2+ years of hospitality, property management, or customer-facing experience.
• Comfort working in a startup environment with the empowerment to make decisions.
• Excellent communication skills, both written and verbal.
• Reliable car with space to carry supplies, a valid driver’s license, and the willingness to travel regularly within the designated area.
• Strong problem-solving and conflict resolution skills.
• Legal right to work in the United States. Weekend and holiday availability required.
• Schedule needs to be flexible based on business needs. Positive and proactive attitude, with a strong focus on relationship management.
• Bachelor's degree or equivalent experience preferred.

Perks and Benefits

Health, Dental, and Vision Benefits 

Unlimited Paid Time Off

Regular company retreats and offsite meetings

Work-from-home flexibility Company stock options