Job details

Customer Experience Specialist - job 2 of 2

Join the Solar For All Revolution as a Customer Experience Specialist, ensuring seamless experiences for customers while adhering to regulatory and company policies.

Skills

Excellent written and verbal communication skills.
Customer service experience.
Salesforce experience.
Proficiency with Google Workspace.

Responsibilities

Answer questions regarding PosiGen contractual obligations, system performance, and maintenance.
Receive incoming and outbound calls to customers.
Comply with regulatory and Company policies at all times.
Deliver a consistent and professional level of service.
Achieve set revenue targets and call objectives.

Education

Two years of customer service experience.

Benefits

Dental
Health
Vision
PTO
401k
FMLA
Disability Leave
Paid Holidays

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By PosiGen

PosiGen was founded in 2011 in New Orleans, LA, with the mission of making a positive financial impact on the lives of homeowners. PosiGen pairs energy efficiency and solar power systems to reduce household energy consumption. We are dedicated to...

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Energy & Utilities

TEAM SIZE