Job details

Senior Director of Customer Care, Billing & Collections

As the Senior Director of Customer Care, Billing & Collections at PosiGen, you'll lead initiatives that enhance customer satisfaction and drive operational efficiency across multiple locations.

Skills

Customer Service Leadership
Data Analysis
Strategic Planning
Financial Acumen
Team Management
Digital Transformation

Responsibilities

Develop and execute customer care and collections strategies
Oversee technology advancements in customer servicing functions
Analyze business trends and implement data-driven solutions
Establish key performance indicators for customer care
Lead and mentor a team of managers and agents
Monitor and resolve customer feedback and complaints
Implement collections strategies and manage delinquent accounts

Education

Bachelor's degree in business administration, finance, or related field

Benefits

Health insurance
Retirement plans
Paid time off
Professional development opportunities

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CEO of PosiGen

Peter Shaper

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By PosiGen

PosiGen was founded in 2011 in New Orleans, LA, with the mission of making a positive financial impact on the lives of homeowners. PosiGen pairs energy efficiency and solar power systems to reduce household energy consumption. We are dedicated to...

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Energy & Utilities

TEAM SIZE