Job details

Senior Customer Support Manager

Possible is a consumer finance company dedicated to helping customers avoid debt traps and improve their financial health. We are seeking a Senior Customer Support Manager to lead our customer support team and enhance the customer experience.

Skills

Strong analytical and problem-solving skills.
Experience with customer support ticketing tools.
Proven ability to lead and motivate teams.

Responsibilities

Manage and mentor an internal offshore support team.
Supervise the relationship with an offshore BPO vendor.
Handle escalated cases through various channels.
Establish and monitor KPIs for internal teams and BPO.
Identify opportunities for improving customer support efficiency.

Education

Bachelor's degree in a relevant field.

Benefits

Health, dental, and vision insurance.
401(k) plan.
Paid time off.
Remote work environment.

To read the complete job description, please click on the ‘Apply’ button

Possible Finance Glassdoor Company Review

4.6

Possible Finance DE&I Review

4.5

CEO of Possible Finance

Tony Huang

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By Possible Finance

At Possible, we believe financial health is something everyone deserves. It’s our mission to help communities break the debt cycle and unlock economic mobility for generations to come. We’re unwavering in our commitment to this mission, and love ...

2 jobs

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

TEAM SIZE

51-200

LOCATION