Post-Trade Client Relationship & Services Associate - job 2 of 2

OSTTRA is a joint venture owned 50/50 by CME Group and S&P Global. CME is the world’s leading financial derivatives exchange, offering the widest range of global benchmark products across all major asset classes. S&P combines the power of Data, Technology and Expertise offering unique perspectives and original insights that power the markets of the future. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA solutions span every step of the post trade workflow, helping financial institutions across the globe efficiently process trades and manage risk. OSTTRA has more than 1,200 employees in 15 countries worldwide, including in all key financial centers.

Description:
Post-Trade Client Relationship and Services is responsible for pre-sales and client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered by a highly skilled individual as well as close collaboration with Business Line Management, Product Management, Development and CD&S teams.

This role requires a dynamic/team-oriented candidate that can successfully and proactively handle, escalate, and communicate all operations and customer-related issues and resolutions. The candidate will also be able to demonstrate full understanding of operational trade and end-of-day workflows, training junior teammates, be able to participate in internal projects, and recommend updates/enhancements to current operational processes and procedures.

• Lead the on-boarding of new clients, work to engage customers on new initiatives, and build and maintain those relationships.
• Demonstrate the ability to solve problems across all asset classes/initiatives and mastery of internal operational processes, Data interpretation and optimization, review and management of exceptions in a timely manner. Demonstrate ability to teach/help colleagues with questions and issues regarding internal operational processes (Internal escalation points for Analysts). Conduct reviews/checks of Analysts work to ensure progress and quality control. Be able to work independently to support customers for at least one service (Core/TM/triCalc/IMEM).
• Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of all non-dealers, non-asset servicers, non-hedge funds
• Support effort to develop innovative enhancements that improve our team and our customers’ experience. Document firm enhancement requests and help prioritize them. Suggest ideas to improve the customer experience and improve internal processes.
• Provide support to CD&S and BLM teams on new initiatives during market adoption.
• Create development tickets associated with new products and services, reflecting known requirements.
• Engage with clients to validate functionality requirements and get feedback before the requirements are finalized to avoid any delays in product rollout.

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OSTTRA is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The salary range for this role is $70,900-$118,100. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual bonus opportunity for all employees. Through our benefits program, we strive to offer flexibility, value and choice. We offer a holistic and competitive benefits package for our team that includes: comprehensive health coverage, a mental health benefit, a retirement package with both a 401(k) and an active pension plan, education reimbursement and professional development offerings, paid time off, a flexible work model and more.

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.