Job details

Customer Success Manager - job 1 of 2

Postscript, a high-growth startup redefining marketing for ecommerce companies, is seeking a Customer Success Manager for their Mid-Market team. The ideal candidate will build strong relationships with high-growth customers, act as a trusted advisor, and drive growth through creative marketing strategies.

Skills

2+ years of customer management experience in SaaS marketing or ecommerce technology
1+ years of sales experience, including Account Management preferred
Experience with technical products and/or demonstrated technical aptitude
Understanding of e-commerce businesses, emerging marketing trends
Passion for helping customers and being a teacher
Proactive problem solver, good with details and processes
Ability to make any customer smile and deliver a great experience
Receptive to feedback, growth mindset

Responsibilities

Building strong relationships and brand loyalty with assigned customers
Managing a book of 40-50 customers, identifying growth opportunities
Collaborating with Account Executive Team for account growth
Expanding knowledge of customer's marketing and business needs
Running strategy sessions, supporting and guiding customer's marketing efforts
Share industry best practices and develop innovative marketing ideas for SMS
Triage technical issues with customers and Postscript support team
Maintaining expert-level understanding of the Postscript product and e-commerce & marketing trends

Benefits

Salary range of USD $85,000 to $95,000 base plus variable compensation and significant equity regardless of location
High growth startup with plenty of room for impact and career growth
Fully remote culture, flexible paid time off
Health, dental, vision insurance

To read the complete job description, please click on the ‘Apply’ button

Postscript Glassdoor Company Review

4.2

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CEO of Postscript

Adam Turner

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By Postscript

Postscript is a best-in-class SMS marketing platform used by thousands of happy ecommerce stores. We are a team of 250+ vibrant talent in 35 states, plus a big group in Canada, Israel, and a few throughout Mexico.

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