Prevention and Protection Services Human Services Assistant

Department for Children and Families

Northwest Region

www.dcf.ks.gov

About the Position

• Who can apply: Anyone

• Classified/Unclassified Service: Classified

• Full-Time/Part-Time: Full-time

• Regular/Temporary: Regular

• Work Schedule: M-F, Days

• Eligible to Receive Benefits: Yes

• Veterans' Preference Eligible: Yes

• Search Keywords: Office, Clerical, Secretarial, Human Services, Assistant

  
  

Compensation: $12.35 Hr.

Employment Benefits

• Comprehensive medical, mental, dental, vision, and additional coverage

• Sick & Vacation leave

• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

• Paid State Holidays (designated by the Governor annually)

• Fitness Centers in select locations

• Employee discounts with the STAR Program

• Retirement and deferred compensation programs

  
  

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position Summary: Provides administrative and clerical support to the Prevention and Protection Services Division

Job Responsibilities may include but are not limited to the following:

• Engages and interviews customers to obtain required information to appropriately identify which agency services customer wishes to access.
• Provides applications and information about agency services to customers seeking assistance.
• Sets up and maintain paper and electronic files for cases.
• Thoroughly researches computer systems such as KAECSES, KS Cares, FACTS, KAECSES CSE, KIPS, KIDS, and KMIS to determine if customer has had prior involvement with agency and completes all required documentation to open, review, update, transfer and close cases in all systems according to program/policy requirements.
• Assigns intakes of child & adult abuse and neglect to Protective Investigators and Protection Specialists
• Types it onto forms, enters into appropriate data systems i.e. KIDS.
• Gathers, assesses, and verifies information obtained from customer and other sources and then requests additional information from customers if needed.
• Answers inquiries from customers based on information found in the computer system and the paper file.
• Identifies available agency and community resources to meet individual consumer needs through continued contact with the resources and Resource facilitator.
• Directs/refers customers to available resources according to regulatory and policy requirements.

Click on the link to download position description: http://content.dcf.ks.gov/hr/careers/K0050202.pdf

Qualifications

• Education: High School Diploma or equivalent

• Minimum Qualifications: High School diploma or equivalent, valid driver's license

• Preferred Qualifications:

• Customer Service experience in a professional setting, Social Service Setting a plus
• Ability to support staff with good communication skills, precise language skills, accurate grammar skills and developed tracking methods.
• Work experience in direct customer service.
• Routine work experience in office support/clerical work including basic computer skill and software application skills.

• Post-Offer, Pre-employment Requirements: Must be able to pass a KBI/FBI Security Clearance

  
  

Recruiter Contact Information

• Name: Mackenzie Nix

• Email: mackenzie.nix@ks.gov

• Phone: 785-230-6104

  
  

Job Application Process

• First Sign in or register as a New User.

• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.

• Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.

• Start your draft job application, upload other required documents, and Submit when it is complete.

  • Manage your draft and submitted applications on the Careers> My Job Applications page.

• Check your email and My Job Notifications for written communications from the Recruiter.

  • Email – sent to the Preferred email on the My Contact Information page

  • Notifications – view the Careers> My Job Notifications page

    
    

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete

Upload these on the Careers - My Job Applications page

• Tax Clearance Certificate

• Transcripts (if applicable)

• DD214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application

• Cover Letter
• Resume

Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents” and “Save Tax Clearance Certificate as a PDF”

Kansas Tax Clearance Certificate Required: Each applicant (even non-residents) applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website. A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. All applicants, including current state employees, are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199.

Visit the Tax Clearance site for more information on and where to obtain this Kansas Department of Revenue document.