Help Desk Associate

What you will be doing

We are seeking Helpdesk professionals to join our Annapolis Junction, MD IT team. The selected candidate(s) should have 2+ years of helpdesk or related IT experience. Ideal candidate will have strong customer service skills along with solid Windows OS (and related technology) working knowledge.

What you will need:

· High School/GED (AS/BS preferred), and a minimum of 2 years of experience with user support

· Security+ or equivalent certification is required

· Ability to setup/configure basic PC hardware and printers

· Ability to connect a PC to a network (fundamental understanding of TCP/IP and Active Directory)

· Familiarity with configuration and use of commercial office automation applications (MS Word, Excel, PowerPoint)

· Installation, configuration, and troubleshooting of basic computer operating systems (i.e. Microsoft Windows)

· Strong analytical and problem solving skills

· Ability to work as part of a team and the ability to work well both independently and in teams.

· Excellent organization and communication skills, both written and verbal.

· Demonstrated aptitude for learning new applications and technology efficiently.

· Proven ability to multi-task and to prioritize rapidly-changing task assignments.
 

Clearance: Active TS/SCI with an appropriate polygraph is required to be considered for this role

Salary range:
$58,344.00 - $177,675.00 (Annually)*