Job details

Customer Service Representative AR FT

Hello, CSRs!

My name is Nate Ginsburg and I am a serial entrepreneur. I'm the founder of SellerPlex, host of the Ecom Exits Podcast, and partner in a handful of other online businesses.

About the company:

At Premier Media, we take the guesswork out of recruitment, ensuring your company finds the right remote talent at the right time. We partner with you to define the remote role you're looking to fill, detailing its purpose, responsibilities, requirements, salary range, and working hours.

Our team conducts thorough market research to ensure your expectations align with the current market trends and standards. We post the job description across multiple platforms, inviting candidates to apply. We then screen and shortlist potential candidates via our Best Fit Surveys, providing you with the final list of top candidates who are the best fit for your company.

Premier Media is a sister company of SellerPlex and Centurica, and our founder is Nate Ginsburg, a world traveler, a successful entrepreneur (scaled three FBA businesses to 7 figures in sales), an investor, and a passionate yogi.

About the role:

As a member of our Customer Service team at KO Storage, you will join a service and sales-focused team passionate about listening to, caring for, and connecting with our customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions.

This is a Full-Time Remote position. We are looking for candidates from Argentina who can work with a flexible schedule including weekends. We provide a schedule 2 weeks in advance, but the days could vary each week based on our business needs and call volume.

Responsibilities (but are not limited to):

Provide a caring, reliable, and knowledgeable first contact point for KO Storage.
Efficiently manage customer move-ins, move-outs, and payment processing for our self-storage facility, ensuring seamless transactions and a high level of customer satisfaction.
Reviewing accounts daily and maintaining all work queue assignments.
Conducting persuasive and informative phone sales calls to potential customers interested in our self-storage services, effectively communicating the features and benefits of our storage solutions.
Utilizing strong interpersonal skills to build rapport with customers over the phone, understanding their storage needs, and tailoring sales pitches to match the unique requirements of everyone.
Managing a high volume of inbound calls, outbound calls, emails, and web chats, consistently meeting or exceeding targets through effective communication and a customer-centric approach.
Employing active listening techniques to identify customer concerns and objections, and skillfully addressing them to overcome obstacles and secure successful outcomes.
Maintaining accurate and up-to-date customer records in the CRM system, ensuring that all interactions and sales activities are well-documented.
Providing exceptional customer service during the sales process, ensuring customer satisfaction, and fostering long-term relationships that contribute to the growth and success of our self-storage business.

Requirements:

You have excellent interpersonal skills and the ability to communicate clearly with customers.
You must be detail-oriented, organized, and able to multi-task.
You must be able to complete all tasks in a timely manner.
You are a critical problem solver who enjoys finding solutions to challenges.
You can effectively communicate with people at all levels and from various backgrounds.
You are versatile, flexible, and willing to work within changing environments with enthusiasm.
You have a minimum of 2 years of experience working in customer service, sales, call center, or collections environments.

Benefits: