Operations Assistant (Indianapolis)

As an Operations Assistant at Premier Trailer Leasing, your primary responsibilities will include inspecting trailers for safety compliance, generating customer rental agreements, coordinating with vendors, managing equipment inventory, and assisting with accounts receivable. You will also play a key role in ensuring customers have appropriate insurance before renting and will handle daily administrative paperwork. This role is pivotal for maintaining high operational standards and delivering exceptional customer service.

Premier Trailer Leasing prefers candidates with a BA degree or at least 2 years of experience in the trailer leasing industry. Strong communication skills, self-motivation, organizational abilities, and a sense of urgency are essential for success in this position. Additionally, candidates should possess mechanical aptitude and proficiency in Microsoft Office Suite. A commitment to safety and the ability to make informed decisions quickly are crucial for this role.

Being an Operations Assistant at Premier Trailer Leasing requires a unique set of skills, including excellent interpersonal and verbal communication, conscientiousness, customer service proficiency, decision-making ability, and strong problem-solving techniques. A familiarity with basic mechanical principles is advantageous. Having the ability to work effectively in a fast-paced environment while maintaining attention to detail is essential for thriving in this role.

The work environment at Premier Trailer Leasing is dynamic and supportive, emphasizing teamwork and personal growth. As an Operations Assistant, you will be encouraged to step out of your comfort zone while being provided with the tools necessary for success. The culture prioritizes C.A.R.E—Collaboration, Accountability, Respect, and Excellence—making it a place where you’ll feel valued and inspired to contribute to the company's success.

The Operations Assistant position at Premier Trailer Leasing is an on-site role located at the branch office in Indianapolis, IN. This allows you to engage directly with your team and customers, ensuring effective collaboration and immediate problem resolution, thereby enhancing both operational efficiency and customer satisfaction.

When answering this question, express your interest in the trailer leasing industry and how Premier's culture and values resonate with your career goals. Highlight any previous experiences that align with the operations and customer service tasks, showcasing your enthusiasm and alignment with the company's mission.

In a fast-paced role like an Operations Assistant, it’s crucial to have a system in place for prioritization. Discuss techniques like the Eisenhower Box or task lists to manage time effectively. Provide examples of how you've successfully prioritized tasks from past experiences to meet deadlines and ensure high-quality outcomes.

Share a specific example that highlights your customer service skills. Describe the situation, the actions you took to resolve the issue, and the positive result that followed. This demonstrates your ability to handle challenges and your commitment to customer satisfaction.

Effective communication involves clarity, active listening, and empathy. Explain how you plan to stay transparent with colleagues and customers while being receptive to their needs. Use examples to illustrate how strong communication has positively impacted previous workplaces.

Discuss the importance of following safety protocols and familiarize yourself with federal regulations. Emphasize your attention to detail and your process for evaluating safety compliance. Provide an example of how you addressed a safety issue proactively in the past.

Mention your proficiency in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Outlook. You may also note any experience with inventory management software or customer relationship management systems. Highlight any instances where these skills have allowed you to contribute to team efficiency.

Provide an example of a successful team project in which you played a significant role. Discuss the importance of collaboration, how you contributed, and what you learned from the experience, tying it back to how teamwork is essential for the Operations Assistant position.

Accuracy is key in an Operations Assistant role. Discuss methods you employ such as double-checking work, using checklists, or peer reviews to minimize errors. Provide instances where your focus on accuracy positively impacted outcomes.

Choose a situation where you identified a need and acted on it without being prompted. Explain your thought process, the steps you took, and the results. This showcases your proactive attitude and problem-solving skills relevant to the Operations Assistant role.

Relationship building is essential. Discuss your approach to communication, showing respect and understanding, and providing value in each interaction. Offer examples of how you've successfully built rapport in previous roles, emphasizing the importance of trust in maintaining long-term partnerships.