Premium Engineer

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise-grade open source solutions, relied upon by more than 60% of the Fortune 500 to power their mission-critical workloads. We specialize in Business-critical Linux, Enterprise Container Management and Edge solutions, and collaborate with partners and communities to empower our customers to innovate everywhere – from the data center, to the cloud, to the edge and beyond. SUSE employs more than 2,400 people globally, in 32 countries and is listed on the Frankfurt Stock Exchange (DAX).

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Job Description

We are seeking a Dedicated Support Engineer (DSE) to provide day to day, 24 X 7 support for SUSE products.

You will become an expert in understanding the customer's specific business processes, end-customer installation types, and configuration standards in order to assist your customer in resolving issues quickly. Your in-depth knowledge of SUSE technologies and solutions offer the highest level of service for the most customized configurations.

You will be required to gain in-depth knowledge of SUSE Enterprise Linux and preferably have previous experience working with products such as the SUSE High Availability Extension and SUSE Linux for SAP Applications.

The service you will provide is to help your customer support SUSE products installed in their end-customer base and to ‘add value’ to the SUSE brand and support offerings where possible.

You will be asked to collaborate with the customer’s L2 and L3 teams and resolve any technical issues related to SUSE Linux and related SUSE products.

If problems occur in end-customer production systems, the DSE will be well positioned to quickly and expertly assist in resolving such issues. The DSE will have priority and direct access to other SUSE team members (Back-line, Engineering and Development) for critical issues that require additional assistance.

Focus Areas:

• Assist your customer in the diagnosis and resolution of end-customer environments
• Provide assistance to your customer as requested in relation to any test environments used to duplicate end-customer issues
• Advise your customer regarding the maintenance, upgrade and deployment of SUSE software in end-customer environments
• Escalation point for customer’s L1 and L2 support Help Desk personnel for SUSE product issues

Preferred Skills, Experience, and Success Factors:

• Bachelor's Degree in Computer Science, Information Systems or related field
• 1-3 years of IT, Services, Consulting, or Support experience
• A strong sense of responsibility, self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous issues and projects
• Flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework
• Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution
• Able to influence both internal and external stakeholders
• The ability to work seamlessly across organizations
• Terraform experience
• Product expertise with the following:

SLES

SLE-HAE (Or other Pacemaker/Corosync experience)

Kubernetes or OpenShift/OKD

Ansible Tower or AWX

• Additional Product expertise (nice to have):

Recent HPE Hardware familiarity

Oracle RAC familiarity

IBM WebSphere familiarity

• Ability to troubleshoot network and kernel level issues
• Experience deploying and managing Kubernetes/OpenShift clusters at scale

Familiarity with multiple CNIs and CSIs

RBAC / User / Role management

CKA or CKAD certifications a plus

• Experience migrating legacy application workloads to Kubernetes or OpenShift
• Experience developing application deployment workflows (CI/CD) with Kubernetes or OpenShift

Job

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values

• We are passionate about customers

• We are respectful and inclusive

• We are empowered and accountable

• We are trustworthy and act with integrity

• We are collaborative

• We are SUSE!