Technical Program Manager

As a Technical Program Manager at PrePass, your main responsibilities include supporting technical aspects of business and sales processes related to our SaaS offerings. You'll document requirements, manage vendor relationships, analyze QA processes, and conduct market research to gather customer insights. Additionally, you'll serve as a technical subject matter expert and oversee solution delivery, ensuring we meet customer needs effectively.

To qualify for the Technical Program Manager position at PrePass, you should have a Bachelor’s degree in Engineering, Computer Science, or a related field. Extensive experience as a Technical Program Manager is required, typically at least four years. Strong analytical, interpersonal, and organizational skills are crucial, as well as the ability to communicate complex technical details to non-technical stakeholders.

At PrePass, we are dedicated to the growth of our Technical Program Managers through a variety of development initiatives. This includes a robust benefits package, paid time off, and a tuition reimbursement program. Additionally, we have a Culture Team focused on your physical, mental, and professional well-being, providing numerous resources and community give-back initiatives to foster individual development.

A Technical Program Manager at PrePass will work on a variety of projects focused on expanding our commercial vehicle safety program and enhancing our SaaS offerings. This includes collaborating with operational and development teams, analyzing service delivery metrics, and testing new product features, all aimed at driving continuous improvements in our services and meeting customer expectations.

PrePass welcomes exceptional remote applicants for the Technical Program Manager role, particularly those who can seamlessly contribute to our team. While we prefer Arizona-based candidates for close collaboration, our open stance on remote work reflects our commitment to finding the best talent, regardless of location, while ensuring effective communication and project collaboration.

In responding to this question, highlight specific projects you have managed, emphasizing your role in planning, execution, and stakeholder communication. Share details about your methodologies, tools you've used, and any successful outcomes you've achieved.

Discuss your approach to prioritization, perhaps utilizing frameworks like the Eisenhower Box or Agile methodologies. Explain how you consider stakeholder input, project timelines, and resource allocation when making decisions about task priority.

Share specific communication strategies that have worked for you, such as tailoring your communication style to your audience, using visual aids, or creating executive summaries for non-technical stakeholders. Emphasize the importance of clarity and maintaining open lines of communication.

Illustrate your conflict resolution strategies, such as promoting open dialogue, actively listening to concerns, and facilitating discussions to find common ground. Providing examples of past conflicts and their resolutions can significantly enhance your answer.

Identify the project management methodologies you have experience with (e.g., Agile, Scrum, Waterfall) and discuss your preferred approach based on context. A brief example of how you applied these methodologies in past projects will strengthen your response.

Select a specific challenging project and narrate the context, your role, the obstacles faced, and the steps you took to overcome them. Emphasize the successful outcome and what you learned from the experience.

Discuss your planning and monitoring techniques, such as setting realistic timelines, frequent check-ins, and using project management tools to track progress. Highlight the importance of adaptability when faced with delays.

Explain how you incorporate customer feedback and insights into the project management cycle. Describe your methods for gathering customer input, such as surveys or direct conversations, and how you use this information to inform project decisions.

Discuss the metrics you utilize to evaluate project success, such as client satisfaction, adherence to budget, and completion within the timeline. Emphasize the importance of aligning measurement with the project's goals.

Highlight relevant technical skills, such as proficiency in SaaS, familiarity with specific programming languages, or knowledge of project management tools like Smartsheet. Discuss how these skills enhance your effectiveness in the role.