Field Service and Sales Specialist

The Field Service and Sales Specialist at Prescott’s, Inc. is responsible for the installation, maintenance, and repair of medical and laboratory sterilization and disinfection equipment. This role involves diagnosing equipment malfunctions, conducting preventative maintenance, and ensuring customer satisfaction through efficient technical support. The specialist will also establish and maintain relationships with customers, manage service records, and collaborate with internal teams to resolve complex issues.

To be considered for the Field Service and Sales Specialist position at Prescott’s, Inc., candidates should have a High School Diploma or GED along with a minimum of 0-2+ years of experience in field service or a similar role. Strong technical skills in mechanical systems, preferably with experience in medical equipment, excellent customer service abilities, and a valid driver's license are also essential. Candidates should be flexible, adaptable and possess strong problem-solving skills.

Prescott’s, Inc. offers a comprehensive benefits package for their Field Service and Sales Specialists, which includes paid time off, healthcare insurance covering medical, dental, and vision, and both short-term and long-term disability insurance. Additionally, there is a 401K plan with company matching, opportunities for continuous learning, and a fun, inclusive work environment that celebrates diversity.

The Field Service and Sales Specialist plays a crucial role in customer satisfaction at Prescott’s, Inc. by providing timely technical support, diagnosing and repairing equipment issues, and ensuring that preventative maintenance is performed according to OEM specifications. By maintaining a strong relationship with customers and understanding their needs, the specialist helps to drive customer loyalty and trust in Prescott’s services.

Yes, occasional travel is required for the Field Service and Sales Specialist role at Prescott’s, Inc. This travel may involve visiting customer sites for training, support, or installations. Candidates should be willing to travel as part of their commitment to providing excellent service and support to customers.

In answering this question, you should detail any hands-on experience you have had with medical or laboratory equipment. Highlight specific types of equipment you’ve worked on, the nature of repairs you have handled, and any relevant training or certifications that demonstrate your competency in this area.

When discussing your approach to diagnosing equipment malfunctions, emphasize your methodical problem-solving skills. Describe how you typically assess the situation, test equipment, and communicate with the customer to gather insights on the issue. Providing a specific example can reinforce your answer.

In your response, focus on the importance of communication and trust. Explain how you make it a point to check in with clients regularly, understand their needs, and offer proactive solutions. Share an example of how building a relationship improved customer satisfaction.

Here, share a specific scenario where you faced a difficult situation with a customer. Detail what the issue was, how you approached it, and the steps you took to resolve the problem. Highlight the outcome and what you learned from the experience.

Discuss your time management techniques, such as using to-do lists or setting deadlines for tasks. Emphasize your ability to adapt to changing priorities and how you ensure urgent customer needs are met without neglecting routine maintenance responsibilities.

Safety is critical in this field. Outline some of the standard safety protocols you adhere to when working with medical equipment, such as wearing protective gear, following lockout/tagout procedures, and ensuring a clean work environment. This shows your commitment to safety and professionalism.

Elaborate on your familiarity with specific diagnostic tools and software relevant to medical equipment. Share examples of how you have used these tools to troubleshoot issues, conduct repairs, and maintain equipment performance.

In your response, emphasize the importance of continuous learning in the medical equipment field. Mention any training sessions, online courses, or workshops you've attended, and how you keep yourself informed about industry trends and new technologies.

You can express your enthusiasm for travel in your response. Mention that you understand some travel is necessary to provide excellent service to customers and that you are fully prepared to accommodate this aspect of the job.

In your answer, identify key traits such as strong technical expertise, excellent communication skills, adaptability, and a customer-focused attitude. Support your points with examples of how these traits have contributed to your success in previous roles.