PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries— a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
What We Need:
We are looking for a Program Manager who will play a vital role in our customers’ success, embody excellent customer service, and set the bar in relationship management and strategic program design. This role sits at the heart of our relationship with customers, managing the daily interactions that result in trust and true partnership, and delivering business value through our suite of products and services.
At the highest level, the Program Manager uses technology to solve business challenges, leads the implementation of solutions and programs that deliver business value, advocates for customers’ success, and evangelizes our products and services.
As a Program Manager with Forsta, you will;
Responsibilities:
About You:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented – a driver of projects, gets things done, with a “can-do” attitude.
Please note that this position is required to work 4PM - 1AM EEST
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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As a Senior Program Manager at Forsta in Sofia, Bulgaria, you will find yourself at the heart of creating seamless experiences for our customers. Here, you won't just play a supporting role; you’ll lead the charge in ensuring our clients achieve their objectives through expert relationship management and strategic program design. Your day will kick off with diving deep into our clients' unique challenges and business goals—understanding what makes them tick is crucial! Collaborating with various stakeholders, you’ll gather requirements and craft detailed project plans that guide the delivery process. Owning the full delivery lifecycle means you’ll make sure our solutions are rolled out accurately and on time, all while keeping profitability in check. Your knack for building strong relationships will help you provide a single point of contact for clients, ensuring they feel valued and heard throughout their journey with us. You'll be championing our innovative Forsta tools to deliver real value, identifying growth opportunities, and advocating for clients' needs. With 5+ years of market research project management experience and a passion for tech-driven solutions, you'll be the key player in transforming insights into actions that propel businesses forward. We thrive on collaboration, so whether it’s leading internal improvements or training new team members, your commitment to continuous learning will resonate throughout the company. If you’ve got the expertise and a “can-do” spirit, you’ll fit right in at Forsta, where every day is propelled by a dedication to the best human experiences.
Our mission is to reduce patient suffering by supporting the delivery of safe, high-quality, patient-centered care.
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