Customer Service Representative - Bilingual French

Customer Service Representative - Bilingual French for a manufacturer / distributor located in Cerritos CA.Long Term Temporary with possibility of Hire. Pay rate is $19-26.50/hr, depending on experience. Hours can range from 7:00 am - 3:30 pm, Monday-Friday. Occasional evening and weekend work may be required as duties demand. Company will complete a background check prior to start.This position is primarily responsible for assisting customers with questions regarding products and services, describing the product evaluation and providing repair solutions.Duties:• Using LMS/CRM system to search case related information and answer customer questions;• Responsible for providing customer service, updating customers about the repair process and answer any questions they may have;• Provide excellent customer service experience;• Record the communication with customers, ensure accurate information internally and identify any areas for improvement for customer satisfaction;• Be able to provide customer service independently and present the optimal service solution to customers;• Explains in easy terms how to resolve technical issues.Requirements:• MUST be bilingual in French & English.• Associate degree or above.• Previous Call Center experience for electronic products preferred.• Ability to type 30 words or more per minute.• Excellent communication skills.• Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.• Proficient in Microsoft office suite.• Ability to maintain a calm, positive attitude.• Commitment to provide excellent customer service.• Ability to work in a team environment.• Ability to solve problems.Compensation / Pay Rate (Up to): $19.00 - $26.50 Per Hour