People Partner

Primer’s People team is here to build a great, sustainable business - and we know that our people are our competitive advantage. We recognise the monumental shift in the world of work in recent years and understand our role in redefining the employee experience to meet the diverse and evolving needs of our ‘Primigos’. We’ve been fully remote and globally-distributed since we founded in 2019 and are committed to fostering an empowering culture anchored on trust and flexibility.

Our team operates with a Product mindset, meaning we take a user-centric approach to building our employee experience and deliver value by developing products that help Primigos to do their best work. We work to clear metrics like NPS, eLTV and CAC, ruthlessly prioritise our time and budget on efforts that deliver the highest ROI, and are obsessed with finding smarter ways to work with automation and AI. 

What will the role involve?

We expect our People Partners to bring t-shaped skills; with broad abilities across the entire employee lifecycle and a strong understanding of the dependencies of each, coupled with a spike in either ‘backend’ or ‘frontend’ skills: 

Either Backend focus:

• Payroll: Lead on global payroll operations with compliant processing of salary sacrifice, variable payments, benefit in kind, 3rd party withholdings and payments & other ad-hoc data input. Oversee Employer of Record payroll & benefits processing.

• Systems & Process: Be the resident expert in people system and process design; owning the People & Talent tech stack and operations. 

• Data Governance: Uphold people data integrity and governance across all tools.

• Compliance: Ensure global people compliance; conduct comprehensive audits to ensure compliance with federal, state, and local laws and regulations.

• Analytics: Own our people analytics; develop dashboards and track our key metrics to provide real-time insights into our people product performance and roadmap delivery.

• Operations: Obsess about the backend of our people products, conducting process reviews and continuously look at ways to refine and scale our ops to optimise our employee experience 

• Key metrics will include: employee NPS, process efficiency, data accuracy, audit results

Or Frontend focus:

• Research: Conduct regular people product research with our leaders, managers and employees to understand their needs, behaviours and motivations, building user personas.

• Plan: Identify pain points & moments that matter throughout the employee lifecycle and translate those needs into feature requests on our people roadmap with a first principles mindset, developing a hypothesis for each.

• Build: Iteratively build people products and features such as Career Frameworks, Performance Management, Total Rewards, People Policies & Benefits, starting with an MVP solution with the basic set of features needed to release, testing and gathering user feedback to improve over time.

• Launch: Ensure people product launches and changes are clearly communicated, building emotional connection.

• Drive adoption: Measure & drive adoption, enabling self-service with first-class documentation, looms, and/or training.

• Support: Advise, coach and support managers and employees through difficult situations and handle tickets/support requests; gathering the qual & quant data needed to improve products to better meet user needs.

• Key metrics will include: employee NPS, productivity, retention, time to onboard. 

What are we looking for?

You bring a unique blend of broad expertise across People Ops functions and the ability to apply a product mindset to scale the employee experience. Comfortable with change and complexity, you navigate ambiguity with ease and find practical solutions and opportunities for improvement. With a product-oriented approach, you’ll play a key role in shaping how we think about, and deliver, People Ops as a service across the company.

• End-to-End People Ops: Broad experience and insight across the entire employee lifecycle, from onboarding and payroll to offboarding.

• Product-driven mindset: You bring a “first principles” approach to problem-solving, always iterating, testing, and refining processes to keep pace with organisational growth.

• Scale-up experience: Proven ability to execute in high-growth environments, ideally within a remote working environment with global reach. 

• User-centric approach: You understand that People Ops is not one-size-fits-all, and you have experience building personalised, user-friendly solutions.

• Proficiency in backend OR frontend specialisations, incl. combination:

  • Backend: Deep knowledge in payroll, compliance, data analysis, and systems design.

  • Frontend: Proven track record in creating intuitive, tech-enabled, user-centric people products, global employee relations, coaching.

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles.

Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs—see our diversity commitment statement for more details.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.