Product Operations Manager

An Introduction to Primer

The 21st century has witnessed remarkable expansion within the payments ecosystem with the introduction of new payment services, growth in cross-border commerce, and the development of multi-payment processor payment strategies.

The bottom line is that payment is no longer just another step in the purchasing funnel but a strategic asset that can drive business growth and innovation.

Enter Primer - the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success.

Primer's enterprise-grade infrastructure, frameworks, and tooling allow merchants to unify their disparate payment solutions and services to build optimised payment flows tailored to their unique business needs with no code or additional complexity. We strive to make something complex incredibly simple and intuitive.

Our success so far has been reflected in the trust placed in us by category leaders such as Printify, NewLook, Voi, and Dabble, who are using Primer to transform their payments into a growth lever. Moreover, the world's top investors, including Accel, Balderton, Iconiq, and Tencent, have also invested in Primer's vision to rebuild payments and commerce from the ground up.

Join us in shaping the future of payments and commerce. Let's pave the way for a world where businesses can fully realise their payment potential.

What does this role involve?

As the Product Operations Manager, you will be the main driver behind improving the operational efficiency of the Product team. Your role is to ensure the smooth running of day-to-day product operations, allowing Product Managers (PMs) to focus more on strategic work. You will drive process improvements, implement tools, and enable cross-functional alignment to scale the product organization effectively.

Key responsibilities include:

• Tooling & Process Implementation: Manage and extend tooling for centralizing product feedback, prioritizing roadmaps, and tracking delivery progress.

• Cross-Functional Collaboration: Serve as the operational link between product, engineering, customer success, and other teams to ensure seamless communication and alignment.

• Product Reporting & Metrics: Develop and maintain dashboards, reports, and success metrics to provide real-time insights into product performance and roadmap delivery.

• Merchant Rollout Management: Oversee the rollout and migration of merchants to new product features, collaborating with Product Managers and Customer Success.

• Process Optimization: Continuously refine and improve processes to grow the operational engine within the Product function, helping us to scale as the company grows.

• Capacity Planning & Resource Management: Support internal team prioritization, planning, and resource allocation to ensure optimal delivery timelines.

• GTM Strategy Support: Collaborate with Product, Marketing, and Sales teams to ensure operational readiness for new product launches, and support the alignment of product roadmaps with Go-to-Market strategies.

What are we looking for?

• 5+ years in a product operations, product management, or management consulting role closely aligned with product and engineering teams

• Someone who can deal with ambiguity, be scrappy, and has a passion for identifying solutions to complex problems

• Someone who is driven by the desire to have an outsized impact

• A background working in a fast-paced, dynamic environment - startup experience preferred

• Someone with the experience to identify opportunities for operational optimization and the skills and determination to execute these at pace

• Proficiency in data analysis and BI tools (SQL, Metabase/Tableau/Looker, Excel/GSheets), alongside the experience leveraging them for reporting

• Ability to communicate effectively across all functions and levels

• Strong project management skills and ability to mobilize cross-functional teams toward a common goal

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits:

• We are fully remote

• Competitive share options

• Uncapped holiday, with 25 days minimum to be taken

• Co-working space access

• Workations & company retreat

• The best equipment for your role

• £500 towards your home office setup

• Generous learning budget

• Medical insurance

• A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs—see our diversity commitment statement for more details

Equity, diversity, inclusion and belonging policy

Primer adopts a zero-tolerance approach to discrimination.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.