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General Manager

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. 


As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. 


Position Summary:

As one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a General Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.


Our General Manager is an inspiring and nimble leader who is passionate about creating  memorable customer and team experiences. They lead by example and not by explanation. They recognize that the culture and identity of the team will mimic their leadership and they take that very seriously. They are authentic, autonomous, accountable, creative, collaborative and critical thinkers. They are passionate about getting it right and not about being right. They are also obsessed with creating healthy, sustainable and transparent work environments for their team.


Commercial Requirements:

-3+ years of leading a team of 5+ team members.

-Excellent problem-solving and troubleshooting skills.

-Motivated self-starter and self-sufficient.

-Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.

-You take full ownership. If something isn’t working, you fix it and you constantly find ways to improve the business by taking feedback from the team and customers and translating it into action items.

-Shopify POS experience or familiarity of Shopify preferred.

-Experience with RFID inventory management.

-Microsoft Office experience preferred ADP experience or similar HRIS software and system experience is a plus.


Salary Banding: $95K-$105K


$95,000 - $105,000 a year

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better. 


What are you waiting for? Come experience something different and amazing in the online fashion space!


#PrincessPolly #PursueYourPassion #PrincessPollyCareers

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What You Should Know About General Manager, Princess Polly

Join Princess Polly, the exciting global fashion brand based in New York City, as our new General Manager! With an inspiring presence in the online fashion world since 2010, we’re recognized for bringing the latest trends to life and making a mark in influencer circles. We’re looking for a dynamic leader to drive our retail stores, creating extraordinary customer experiences that foster brand loyalty. In this pivotal role, you’ll lead a talented, innovative team focused on making every shopper’s visit memorable. Your authentic leadership style will cultivate a positive work culture, as you guide your team by example rather than explanation. If you have over three years of managerial experience and a knack for problem-solving in fast-paced environments, this is your call! Familiarity with Shopify POS and RFID inventory management will give you an edge. At Princess Polly, we believe in continuous improvement, so if something isn’t working, you’ll be the one to identify solutions and enhance our operations based on feedback. Join us in our mission to create a healthy, transparent, and collaborative workspace. Our salary banding offers a range from $95K to $105K, and we wholeheartedly embrace diversity and inclusion. Ready to make an impact? Let’s build something amazing together in the online fashion space!

Frequently Asked Questions (FAQs) for General Manager Role at Princess Polly
What are the responsibilities of a General Manager at Princess Polly?

As the General Manager at Princess Polly, you'll be responsible for leading a skilled team in delivering exceptional in-store customer experiences, fostering brand loyalty, and driving sales through strong client relationships. You’ll also manage multiple projects simultaneously, ensuring a positive work environment while implementing feedback for continuous improvement.

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What qualifications are required for the General Manager role at Princess Polly?

The ideal candidate for the General Manager position at Princess Polly will have a minimum of three years of leadership experience managing teams of five or more. Strong problem-solving skills, experience with Shopify POS, RFID inventory management, and proficiency in Microsoft Office are highly preferred.

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What is the salary range for the General Manager position at Princess Polly?

The salary range for the General Manager role at Princess Polly is between $95,000 and $105,000 per year, reflecting the experience and leadership quality you bring to the team.

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How does Princess Polly support team culture and development for General Managers?

At Princess Polly, we emphasize authentic and inclusive leadership. As a General Manager, your role will involve creating a positive team culture by leading through example. We prioritize transparency and collaboration, ensuring our team's voices are heard and valued, fostering an environment where everyone thrives.

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What growth opportunities are available for General Managers at Princess Polly?

As a General Manager at Princess Polly, you'll have significant opportunities for professional development and career advancement within our rapidly expanding global fashion brand. Your leadership and innovation will directly impact our growth trajectory, allowing you to shape not just your career but the future of Princess Polly.

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Common Interview Questions for General Manager
Can you describe your leadership style as a General Manager?

When answering, emphasize your approach to leading by example and fostering a positive team culture. Highlight your commitment to collaboration, transparency, and how you adapt your style to meet your team's needs and the challenges of the retail environment.

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How do you handle challenging customer interactions?

Discuss your strategies for remaining calm and empathetic during difficult situations. Provide examples of how you have solved customer issues effectively while maintaining a positive brand image, showcasing your problem-solving skills as a General Manager.

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What strategies would you implement to drive sales in a retail environment?

Share specific sales strategies that have worked for you in the past, including promoting customer engagement and loyalty programs, hosting influencer events, and leveraging team strengths to enhance the overall shopping experience.

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How do you prioritize team tasks and manage workload in a fast-paced environment?

Explain your approach to task management and delegation. Discuss how you assess team strengths to efficiently allocate responsibilities, ensuring that projects are completed on time in a busy retail setting.

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What experience do you have with inventory management systems like RFID?

Detail your relevant experiences with inventory systems, particularly RFID and Shopify. Explain how your technical knowledge contributes to efficient stock management and enhances the overall customer experience at Princess Polly.

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Can you give an example of a successful team project you've led?

Provide a specific example of a project where you showcased your leadership capabilities. Detail the objectives, challenges faced, and the outcomes achieved, highlighting how your direction benefited both the team and business goals.

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How do you stay updated on current fashion trends?

Discuss your research habits and how you engage with industry news, social media, and influencer content. Mention how staying informed allows you to lead your team effectively and align your strategic decisions with market trends at Princess Polly.

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What role does feedback play in your management style?

Share how you actively solicit, welcome, and act on feedback from both team members and customers. Discuss your belief in continuous improvement and how feedback fosters inclusivity and innovation in your management approach.

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What is your approach to building long-term customer relationships?

Explain the importance of customer-centric strategies in your management philosophy. Offer insights into how to train your team to engage customers personally, ensuring a memorable shopping experience that encourages return visits.

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How do you ensure a diverse and inclusive team environment?

Discuss your commitment to diversity and inclusion. Share strategies that you've employed in hiring and team-building processes at Princess Polly that promote a supportive and equitable workplace for all!

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To be the world's most innovative, customer focused online retailer servicing the fashion- obsessed 16- 26 consumer.

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Full-time, on-site
DATE POSTED
January 12, 2025

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