General Manager

As the General Manager at Princess Polly, you'll be responsible for leading a skilled team in delivering exceptional in-store customer experiences, fostering brand loyalty, and driving sales through strong client relationships. You’ll also manage multiple projects simultaneously, ensuring a positive work environment while implementing feedback for continuous improvement.

The ideal candidate for the General Manager position at Princess Polly will have a minimum of three years of leadership experience managing teams of five or more. Strong problem-solving skills, experience with Shopify POS, RFID inventory management, and proficiency in Microsoft Office are highly preferred.

The salary range for the General Manager role at Princess Polly is between $95,000 and $105,000 per year, reflecting the experience and leadership quality you bring to the team.

At Princess Polly, we emphasize authentic and inclusive leadership. As a General Manager, your role will involve creating a positive team culture by leading through example. We prioritize transparency and collaboration, ensuring our team's voices are heard and valued, fostering an environment where everyone thrives.

As a General Manager at Princess Polly, you'll have significant opportunities for professional development and career advancement within our rapidly expanding global fashion brand. Your leadership and innovation will directly impact our growth trajectory, allowing you to shape not just your career but the future of Princess Polly.

When answering, emphasize your approach to leading by example and fostering a positive team culture. Highlight your commitment to collaboration, transparency, and how you adapt your style to meet your team's needs and the challenges of the retail environment.

Discuss your strategies for remaining calm and empathetic during difficult situations. Provide examples of how you have solved customer issues effectively while maintaining a positive brand image, showcasing your problem-solving skills as a General Manager.

Share specific sales strategies that have worked for you in the past, including promoting customer engagement and loyalty programs, hosting influencer events, and leveraging team strengths to enhance the overall shopping experience.

Explain your approach to task management and delegation. Discuss how you assess team strengths to efficiently allocate responsibilities, ensuring that projects are completed on time in a busy retail setting.

Detail your relevant experiences with inventory systems, particularly RFID and Shopify. Explain how your technical knowledge contributes to efficient stock management and enhances the overall customer experience at Princess Polly.

Provide a specific example of a project where you showcased your leadership capabilities. Detail the objectives, challenges faced, and the outcomes achieved, highlighting how your direction benefited both the team and business goals.

Discuss your research habits and how you engage with industry news, social media, and influencer content. Mention how staying informed allows you to lead your team effectively and align your strategic decisions with market trends at Princess Polly.

Share how you actively solicit, welcome, and act on feedback from both team members and customers. Discuss your belief in continuous improvement and how feedback fosters inclusivity and innovation in your management approach.

Explain the importance of customer-centric strategies in your management philosophy. Offer insights into how to train your team to engage customers personally, ensuring a memorable shopping experience that encourages return visits.

Discuss your commitment to diversity and inclusion. Share strategies that you've employed in hiring and team-building processes at Princess Polly that promote a supportive and equitable workplace for all!