Principal Customer Solutions Engineer - Security Conversion Specialist

This is a full-time remote opportunity.

Job Overview:

The Principal Customer Solutions Engineer brings creativity, curiosity, and passion to the role working with mainframe security products. They are technically versatile, and deliver differentiated exceptional customer experiences to Rocket’s customers by:

• Delivering services that allow for successful post-sales deployment of mainframe products
• Solving real problems for, and delivering real value to, our customers and partners – every day
• Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation
• Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other
• Bridging the gap in understanding between legacy development technologies and modern technologies for our customers

This role will be in our IBM System Z professional services team who work on customer engagements to help convert existing mainframe products such as CA ACF2 or CA Top Secret to RACF. The candidate must have a strong mainframe security background with the following abilities: create RACF conversion plans, solve existing production security issues as systems are converted, and troubleshooting clients RACF issues with interfacing applications.

• Builds upon established solution delivery techniques to help drive continual improvement
• Establishes credibility as a mainframe security product expert with all audience levels
• Mentors and teaches junior consultants on product implementation strategies
• Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
• Drafts customer and internal training materials on our products
• Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
• Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
• Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
• Guides client best practice configuration and use of mainframe security products and trains customers in administration and use of the products
• Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity
• Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.

• Experience required
  • 8+ years or CA ACF2, CA Top Secret, or RACF mainframe security engineering knowledge
  • 5+ years in Consulting, or team lead experience
  • 5+ years development, application lifecycle or change management experience
• Advanced technical knowledge of IBM System Z, z/OS, and its concepts
• JCL Skills
• Ability to use TSO and ISPF
• Ability to write simple REXX programs
• Knowledge of mainframe digital certificates/ multi-factor authentication
• Knowledge of defining and creating resource classes within one of the mainframe external security managers
• Excellent interpersonal skills
  • Must be self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations.
  • Critical thinking, analytical and problem solving
  • Problem determination, diagnosis, identification, testing, and resolution
  • Relationship management
  • Excellent written and verbal communication

• Experience in installing or configuring CA or IBM mainframe security products
• Previous experience in converting CA or IBM mainframe security products
• Previous customer facing experience

The base salary range for this role is $124,572.50 - $155,715.75 /year. Exact compensation may vary based on skills, experience, and location. .

• Extensive paid time off programs (paid holidays, sick, and vacation time)
• Healthcare coverage options to fit you (and your family’s) needs
• Retirement savings, with matching contributions by Rocket Software
• Life and disability coverage
• Leadership and skills training opportunities
• Two paid work days for off-site training