Principal Escalation Engineer (File Storage)

About the Company

Qumulo is the leading file data platform, providing unrivaled freedom, control, and real-time visibility for file data at petabyte scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features and a single, easy to use solution in a customer's data center or in the public cloud.

Qumulo has a collaborative culture with a strong focus on delivering value to our customers. We are looking for people with a diverse set of experiences to help us fulfill our vision. You can get to know a few of our engineers at https://qumulo.com/eng/.

About the Position

Engineers working on core services supporting the modern distributed storage engine that powers our on-premises and cloud products along with the various services that help customers store, access, and protect their data. The software stack includes a distributed and fault-tolerant block storage layer, a transactional file system, and multiple access protocols and replication/backup features. You will leverage data analytics using your highly tuned intuition in identifying troubleshooting areas to quickly resolve issues and reduce customer impact. If you're excited about working on industry-leading data storage software that scales to multiple petabytes with sub-millisecond access latencies, and allows customers to run all their unstructured data workflows on one platform, we want to talk to you!

Software Engineers at Qumulo work alongside people who crave collaborative coding environments. It's a community where individual engineers have a voice, and teams have the autonomy to drive their own progress.

Responsibilities

• Improve collaboration with customer success teams and create tooling to increase troubleshooting velocity
• Experience dealing with hot customer escalations and communicating investigation status directly to customers
• Lead root cause investigations
• Contribute to feature development and testing using languages like C, Python and Rust
• Participate in team SDLC processes like stand-ups/reviews/pair programming/etc. and improve them as appropriate
• Provide field experience feedback to customer-facing features and own/define internal improvements
• Provide guidance and enable other team members in resolving issues by direct pair programming or collaboration with external teams
• Help debug and fix test failures and product issues

Qualifications

• Experience programming in a compiled language like C/C++, Rust, C#, Java or Go
• Previous experience with public cloud storage APIs, block or file storage systems
• Deep understanding of network file access protocols (NFS, SMB, S3), characteristics of different I/O patterns (stable, unstable, multi-stream, single-stream, sequential, random, sync, async, queue depth) and their performance profile on a storage server
• Work collaboratively with a team on shared work using strong written and oral communication skills
• Deep experience in systematically identifying and resolving performance issues
• Experience with Linux tooling, kernel interfaces, performance tuning, and/or GDB debugging would be a plus
• 5+ years of proven ability in a software development and 2-4 years in an engineering escalation role
• BS in Computer Science or equivalent experience

Key Benefits

The annual pay range for this role is USD $225,000 - $290,000. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.
U.S. based employees have access to healthcare benefits, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible time off, and paid holidays, among others

Other Details

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

https://qumulo.com/applicant-employee-privacy-notice

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