Operations Manager 2 - Benefits & Protection

What You'll DoWe’re looking for an Operations Manager 2 to join our Specialty Benefits Administration Servicing team. In this role, you’ll lead and mentor a strong team providing resources and technical help to sophisticated customer issues!• Improve team performance through selection and hiring, onboarding new hires, effective coaching, team building, motivate and engage team members, training, performance management and salary administration of multiple functions.• Achieves performance and productivity expectations of team/department. Identifies, analyzes and collaborates with appropriate representatives to resolve escalated situations and provide guidance to team members for resolution.• Uses creativity, problem-solving skills and in-depth knowledge to successfully negotiate and arrive at solutions to retain at risk customers.• May lead projects and initiatives that span across multiple departments.Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!Who You Are• 8+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.• 2+ years of leadership experience• Coaching and mentoring skills and being able to influence and motivate others.• Must possess strong organizational/leadership and negotiation skills.• Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues• Strong proficiency and business unit products, processes and systems• Strong communication skills• Ability to handle multiple tasks in a fast-paced environment with attention to detail• Must be able to maintain confidentiality.Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)$77350 - $147600 / yearTime Off ProgramFlexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.Pension EligibleYesAdditional InformationWork EnvironmentsThis role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors.Work Authorization/SponsorshipAt this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.Nonimmigrant Workers and Green Card for Employment-Based ImmigrantsInvestment Code of EthicsFor Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.Experience PrincipalAt Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.Principal is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Posting WindowWe will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.Original Posting Date10/4/2024Most Recently Posted Date10/4/2024LinkedIn Remote Hashtag#LI-Remote